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SOLVED

Order Confirmation mBox

ericb32462020
Level 2
Level 2

Hey all,

It seems that my order confirmation mBox is pulling in extra data when someone successfully completes a test.

During my testing of the campaign, when i successfully complete the conversion instead of reporting that a single user converted Adobe Target report that many, many more have converted.  I believe it has something to do with the Order Confirmation mBox but any guidance would be amazing.

Cheers,

Eric

1 Accepted Solution
Nikhil_Bisne
Correct answer by
Level 8
Level 8

Hi Eric,

 

In this case I'd suggest you raise a ticket with client care as there quite a few things interconnected(especially the integration with Analytics).

 

Thanks

Nikhil

View solution in original post

0 Replies
Nikhil_Bisne
Level 8
Level 8

Hi Eric,

 

Please refer to Create an orderConfirmPage Mbox as this page explains how to set it up. Have a look and let us know in case of any queries.

 

Thanks

Nikhil

ericb32462020
Level 2
Level 2

Hi Nikhil,

We followed this format verbatim.

Cheers,

Eric

Nikhil_Bisne
Level 8
Level 8

Let me check on this and revert. In the meanwhile can you share the QA URL?

 

Thanks

Nikhil

ericb32462020
Level 2
Level 2

In order to get to the order confirmation page you need to run through an order.  There is a workaround where you don't need to enter any credit card details but it's a little bit of a process, i will send you a private message with the details.

Nikhil_Bisne
Level 8
Level 8

Hi Eric,

 

Got the details. I'm looking into it. Can you also advise which report you're looking and the respective metrics?

 

Thanks

Nikhil

ericb32462020
Level 2
Level 2

Hi Nikhil,

I am looking at the Spotlight report in Target Classic and i am specifically seeing an over reporting of all metrics except visitors.  I've included a screenshot of what i am seeing.  The total revenue should only be maximum 160, order should max out at 6, conversion rate around 30%, Average Order Value 25, RPV around 20.

Is possible i setup the test incorrectly?

Cheers,

Eric

Nikhil_Bisne
Correct answer by
Level 8
Level 8

Hi Eric,

 

In this case I'd suggest you raise a ticket with client care as there quite a few things interconnected(especially the integration with Analytics).

 

Thanks

Nikhil

View solution in original post