Customer Attributes / ECID / ThirdPartyID

[nicholase927171]

We have uploaded data into Customer Attributes and have subscribed the attributes to Adobe Target.

When I fetch the Target profile using the third party ID I can see the attributes. However, when I use the ECID only to retrieve back the profile data it does not include these attributes. Why is this?

If I lookup the ID in customer attributes I can see that the ECID is paired.

Thanks

Nick

[PratheepArunRaj · Accepted solution]

Dear nicholase927171,

ECID Mapping is there because even if the Third Party ID is mapped with multiple ECIDs, the profile should persist accross the IDs for seamless experience.

However, little eager to understand how are you trying to fetch the customer attributes through ECID. Can you explain this bit more?

Thank You, Pratheep Arun Raj B | Xerago | Terryn Winter Analytics 

[nicholase927171]

I am using mbox trace to look at the profile data associated with the ECID...  

I am baffled as to why the customer attribute data wouldn't be available. In what scenarios would that be the case?

[nicholase927171]

Does anyone from Adobe have a view on this?

Thanks,

Nick

[PratheepArunRaj]

Ha! Hope the ID sync is done using Experience Cloud ID Extension. If thats the case, can you check the 'Auth State' is selected as 'Authenticated' when you set ALIAS ID?

I do remember that we had experienced a similar issue earlier and later we fixed it somehow. I dont remember the exact changes we did, but try it out. If i remember anything, will keep you updated, meanwhile others can also help.

[nicholase927171]

Hi - thanks for your reply. 

Yes - all set to authenticated...

Do you remember what you did to fix? In some cases, ECID on it's own works, in others it doesn't.

Does anyone from Adobe have an answer? Or can point to documentation?

Thanks