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SOLVED

Adobe ID is not linked with your Adobe Experience Cloud solution account

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Level 1

When trying to access Adobe Target, I received below message, and not able to continue (everything worked fine until Apr 8th).

 

Any guidence is highly appreciated.

 

Welcome to Adobe Experience Cloud


It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts
Please get in touch with your Org Administrator or Adobe Enterprise Support.

1 Accepted Solution

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Correct answer by
Employee

@randradebbva,

 

Please reach out to your admin and have them double check that you are set up under the Target product profile as an Approver. They can do that from Menu > Admin > Target Here is a screenshot: 

1.png2.png3.png4.png

View solution in original post

2 Replies

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Correct answer by
Employee

@randradebbva,

 

Please reach out to your admin and have them double check that you are set up under the Target product profile as an Approver. They can do that from Menu > Admin > Target Here is a screenshot: 

1.png2.png3.png4.png

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Employee

@randradebbva  :

Since you mentioned it was working earlier till 8th (you were able to access target earlier), So I would suggest :

1. Confirm you have target profiles assigned by Experience Cloud System administrators as explained very well by @MihneaD .

2. If still issue persists then -

    a. Try incognito window of browser or clear your browser cache & cookies to make sure new changes reflect.

    b. Try in another System

    c. Try in different Network.

3. Are you facing the issue only accessing the target or with other solutions as well ?