Turnkey option deactivated after unsuccessful instalation

[Former Community Member]

Hi there!

 
After an unsuccessful install operation from a CD (install software crashed and hung), I restarted the operation from a folder.

However, when I get to the turnkey options screen, only partial turnkey and manual options are available; turnkey option is greyed out and there is an explanation saying MySQL is already installed. But it is not.

Please, how do I get the Full Turnkey option back?

Thank you very much for any ideas.

Marcos

[Hina_Rastogi]

Hi Marcos,

Could you re-attempt Turnkey installation after deleting the Windows Services for JBoss and MySQL (if present)?

Thanks,

Hina Rastogi

[Former Community Member]

Hi Hina,

Thank you for the input!

Yes, I had already done that with no success.

I ended up solving this by removing mysql entries using regedit.

This way I could go back to installing using the turnkey option.

However now I've got a new problem - when I run the Configuration Manager I get an error when testing Mysql connectivity.

[Hina_Rastogi · Accepted solution]

Hi Marcos,

Could you please confirm if your MySQL service is running or not? It is not running by default.

Also, LiveCycle Configuration Manager shows port#3306 by default, you should specify the port you have entered while installing turnkey.

Thanks and Regards

Hina Rastogi

[Former Community Member]

Thanks again Hina!

Actually it looks like mysql was not running.

After a reboot I started mysql (as I had set it to manual), ran Configuration Manager and now it's all running ok.

Thank you!

Marcos