Support por control another computer?

[CarlosRovira]

Hi,



I want to ask about the functionality in Adobe Connect for
controling other computer. This would be possible with Cocomo? I
have a possible project for a client that wants this functionality
and need to know if Cocomo would be the solution. Taking into
account that Connect support this functionality, I think cocomo
would make it possible for our Application.



Thanks in advance for any insight about this topic.



Best



Carlos Rovira

[Dennis_Griffin_]

Hello Carlos,

Cocomo does not provide access for screen sharing or computer
remote control. Those capabilites are not part of the AIR runtime
or the Flash Player.



As you observe, Connect has those capabilities via a special
meeting application extension that users need to download to their
computer. This meeting extension is not part of the Cocomo service
or SDK.



Dennis Griffin

Acrobat.com

[CarlosRovira]

Hi Dennis,



I'm sorry to ear that, since that's the kind of functionality
my client needs, and other collaborative things are not enough to
start a project if we can't support screen sharing and take cotrol
of other computer.



Hope Adobe bring this functionality soon



Thanks,



Carlos Rvoira

[Former Community Member]

Hi Carlos,



Would you mind sharing the details of your use case. What is
your client trying to do? It'd be great to understand what is the
problem that you and your client are hoping to solve so that we can
see if there are ways we can accomplish this via Cocomo or other
creative means.



Thanks,

Fang

[CarlosRovira]

Hi Fang,



Thanks for your interest. Our client is a spanish bank that
wants to revamp a call center. Actualy they use technologies that
does not take into account diferent OS and browsers. For example
they use an ActiveX to do the screensharing-remote control thing.
So they want to adopt a new technology that let them use it in a
multiplatform way. For this reason we start proposing Flash Player
as the run time.



Now with Cocomo we can offer even more integration and
solution, but we need to detect if we need something that the Flash
Platform or Cocomo does not provide.



I think the screen sharing and the remote control is the only
problem here.



About a use case in the bank: There are tecnical people that
use to connect to other user machine and take control in order to
fill some Excel sheets. They have this workflow and need to
maintain it. So we need this kind of functionality.



Hope you can have now the concept of what we need, and could
give us some advice of what way we could take in order to give our
client what they demand.



Thanks in advance :)

[Former Community Member]

Hi Carlos,



Could a "hybrid" solution work? Specifically, use Cocomo for
in-context collaboration work flows as needed, but send the
participants into a web conferencing solution for situations when
screensharing/remote control is required.



Thanks,

Fang

[CarlosRovira]

Hi Fang,



I would come back next year over this issue. We had a meeting
with our client few days ago but meeting was cancelled due to
common date problems. We'll plan the meeting next year and will see
other possible solutions, so I'll let you know to see if Cocomo
could help with this.



Thanks for all the support and feedback you give to us here
:)



Carlos Rovira