Preview PDF Not Working

[jlransford]

The Preview PDF tab was working fine before I had to reinstall my OS.  After reinstalling the OS (Windows 7 64-bit) and Acrobat 9.0 Pro Extended, when I click on the Preview PDF in LiveCycle Designer, Acrobat opens behind LiveCycle with a window that only has a ? icon and and OK button.  Clicking OK dismisses Acrobat and the Preview PDF in LiveCycle is blank.  The form does not display.

I have made sure I only have Acrobat 9.0 Pro (no reader) on my system and did repair the installation.  Still have the same problem.

How can I get the Preview PDF tab to work like it was before?

[Former Community Member]

The preview PDF functionality os based on an ActiveX control that is loaded when Acrobat is installed. My guesss is that the ActiveX control did not get installed (Windows 7 or your virus scan software may be blocking it).

Paul

[jlransford]

Thanks for the response.  My antivirus was not installed until after Acrobat, so I don't think that is the culprit.  I'm surprised that repariing the installation didn't install the missing ActiveX component.

Anyway, I just updated to 9.2.0 (since installation of 9.0 was done only 2 days ago, I guess the updater hadn't time to notify me yet to update so I manually updated through the Help menu).  The problem has been resolved with the update to 9.2

[tarekahf]

I am facing exactly the same problem, only after I migrated to a new Laptop with Windows 7 Enterprise.

I am now downloading Acrobat 9.2 Update, to see if this will solve my problem.

Tarek.