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pdf generator fails to use MSWord

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Level 3

Hello,

I want to assemble some native documents to PDF.  Landscape is Windows 7 pro, JBoss turnkey, MS Office 2010 and OpenOffice 3.4. 

The server logs shows that PDF generator fails when trying to use MSWord...and then switches to fallback OpenOffice.  I did verify that could use Acrobat menu in Word to create PDF. The error from server log seems to be centered around:  calling funciton to  clean registry resiliency entry - ALC-PDG-001-000 Access is denied.  Thank you for any insight.  See server log snippet, below, for detail info.  (thank you for any insight):

// server log fragment

0278e-f90869-96d63c\pdfg Standard 6670048395604951908.joboptions

2012-07-31 10:59:10,251 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-001-Begin processing job : C:\Windows\Temp\pdfg-MICROSAGE_3_\88\dd81-5a7669-cabfbd-b0278e-f90869-96d63c\notes-testing.docx

2012-07-31 10:59:11,478 WARN  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:11,479 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2012-07-31 10:59:11,479 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-Access is denied.

2012-07-31 10:59:13,304 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2012-07-31 10:59:13,305 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-Access is denied.

2012-07-31 10:59:13,384 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2012-07-31 10:59:13,385 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-000-Access is denied.

2012-07-31 10:59:14,929 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-3) ALC-PDG-001-001-Begin processing job : C:\Windows\Temp\pdfg-MICROSAGE_3_\88\dd81-5a7669-cabfbd-b0278e-f90869-96d63c\notes-testing.docx

2012-07-31 10:59:16,071 WARN  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-4) ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:16,095 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-4) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2012-07-31 10:59:16,098 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-4) ALC-PDG-001-000-Access is denied.

2012-07-31 10:59:17,901 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-4) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2012-07-31 10:59:17,902 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (RequestProcessor-4) ALC-PDG-001-000-Access is denied.

2012-07-31 10:59:17,966 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-028-notes-testing.docx: Job Completion Status: Failed

2012-07-31 10:59:17,966 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-025-notes-testing.docx: Time Job Completed: 7/31/12 10:59 AM for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:17,966 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-030-notes-testing.docx: Waiting time in queue: 0 ms for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:17,967 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-026-notes-testing.docx: Time of Job Execution: 7,819 ms for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:17,967 ERROR [com.adobe.pdfg.GeneratePDFImpl] (http-0.0.0.0-8080-1) ALC-PDG-001-000-ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

2012-07-31 10:59:17,967 INFO  [com.adobe.pdfg.GeneratePDFImpl] (http-0.0.0.0-8080-1) ALC-PDG-001-000-Conversion failed : ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

2012-07-31 10:59:17,968 INFO  [com.adobe.pdfg.GeneratePDFImpl] (http-0.0.0.0-8080-1) ALC-PDG-001-000-Trying to find a fallback route if available

2012-07-31 10:59:17,969 INFO  [com.adobe.pdfg.GeneratePDFImpl] (http-0.0.0.0-8080-1) ALC-PDG-001-000-fallback appconfig found :com.adobe.native2pdf.xml.impl.FiletypeSettingsTypeImpl$SettingsTypeImpl$OpenOfficeTypeImpl

2012-07-31 10:59:17,969 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-001-Begin processing job : notes-testing.docx

2012-07-31 10:59:17,969 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-024-notes-testing.docx: Time Job Submitted: 7/31/12 10:59 AM for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:17,969 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-017-notes-testing.docx: Job Submitted by User: administrator

2012-07-31 10:59:17,969 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-016-notes-testing.docx: Job Type: OpenOffice to PDF

2012-07-31 10:59:17,980 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-022-notes-testing.docx: Security Settings Used: No Security

2012-07-31 10:59:17,981 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-023-notes-testing.docx: FileType Settings Used: Standard

2012-07-31 10:59:20,315 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-027-notes-testing.docx: Job Completion Status: Succeeded

2012-07-31 10:59:20,316 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-025-notes-testing.docx: Time Job Completed: 7/31/12 10:59 AM for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:20,316 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-030-notes-testing.docx: Waiting time in queue: 0 ms for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

2012-07-31 10:59:20,316 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-1) ALC-PDG-001-026-notes-testing.docx: Time of Job Execution: 2,346 ms for job = notes-testing.docx931f42-bb5d4a-e0be48-9bad87-90b0e6-d04592

//

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