New Rooms not getting Auto-promote and User Limit from Template

[Former Community Member]

Hi guys,

Running into an issue when I try to create rooms through the c# server to server API using a template as the base.  My objects are there (webcam, screenshare, etc).  But the Auot-promote and User Limit settings are not the same in the new room as they are on the source template.

I did confirm that if I create a room in the Room Console based on this template,  then the settings are pushed down to the new room.

Heres the code I am using to create the room:

        public struct AdobeRoomDetails
        {
            public bool IsRoomReady;
            public string RoomURL;
            public string AuthToken;
        }

            AdobeRoomDetails rd = new AdobeRoomDetails();

            try
            {
                AccountManager am = new AccountManager(details.AccountURL);

                bool res = am.login(details.AdobeUserID, details.AdobePassword);
                if (res == true)
                {
                    rd.RoomURL = details.AccountURL + "/" + RoomID;
                    rd.IsRoomReady = true;

                    string RoomInfo = am.getRoomInfo(RoomID);

                    bool bResponse = Room_ExistsAndIsActive(RoomInfo);
                    if (bResponse == false)
                    {
                        am.createRoom(RoomID, details.TemplateName, true);
                    }

                    string parsedUserId = UserID.Replace("-", "");

                    //Once the room has been created, we should be able to get a Session from it.
                    Session session = am.getSession(RoomID);
                    rd.AuthToken = session.getAuthenticationToken(details.AccountSharedSecret, UserName, parsedUserId, RoleID);
                }
            }
            catch (Exception ex)
            {
                string Message = ex.Message;
                rd.IsRoomReady = false;
            }

[Former Community Member]

Hi There,

I just did a quick test and confirmed that templating does preserve these details for me. Are you sure you're using the right template? If you quickly use the room console to create a room from that template, do the appropriate settings show in the room console manage panel (they did for me)?

nigel

[Former Community Member]

I said in my original post that the Room Console would create the template with the correct settings but it wasn't working through the server to server api.

I have tried it again this morning however, and it is now working as expected (wierd because I did not change anything from last night).  Is there some sort of propagation or caching that occurs when you change settings in an exisiting  template, or should I expect the new settings to always take effect immediately?

Regardless,  it seems to be working ok now,  but I am concerned because I will soon need to make the same change in our production environment,  and if there is a delay before the template changes fully take effect, I would like to communicate what the experience will be to our users.

Thanks for quick response.

[Former Community Member]

Hi,

As long as you're building the template via the console or the dev portal,

this should be propagated immediately.

nigel