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loss of data in the conversion from pdf to pdf/a


Level 1

Hello everyone, I have a little problem.

When I use the standard Livecycle's Activity called "Convert to PDF/A" with Service Name "DocConverterService" and Category "Common", I loss some data in pdf.

This is before the conversion:

Screenshot (16).png

and this is after the convertion:

Screenshot (15).png

All other pdf files are converted without losing data, I have a problem only with this.

What could be the problem???

Please help me.

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