LiveCycle Designer reports errors while opening pdf

[Former Community Member]

Hello,

I'm testing LiveCycle Designer on a 6 pages form.

I created the form todat and everything works perfectly.

After my last save LiveCycle Designer cannot open the file (it suddenly crashes) but if I try to open the file in Adobe Reader the file works correctly.

What can I do to understand what's happening?

Is there a tool to check pdf error for LiveCycle Designer?

Now I need to modify the form but I cannot open it anymore.

Thank you for help.

Marco

[Former Community Member]

Its hard to say without seeing the form.

Can you send it to me and I will have a look?

LiveCycle8@gmail.com

Paul

[Former Community Member]

The problem seems not related to specific PDF.

LifeCycle Designer crashes whenever I try to import a PDF.

I'm trying to repair installation.

Marco

[Former Community Member]

Then it sounds like your Designer is corrupted .....did you by chance add any new software in the last little while? There is a known issue where other software updates a system dll that designer uses and this causes the crash.

If not then I would uninstall and reinstall designer.

Paul

[Former Community Member]

I only added Adobe Reader 9.3 Italian version to test files.

But this was before the problem came up.

Marco

[Former Community Member]

I tried to uninstall and reinstall Livecycle Designer but I always receive the same error.

Do I have to uninstall completely Acrobat Pro?

[Former Community Member]

No they are independant programs ......and you get the error each time you open a form into your designer? If you open designer on its own then create a new form, save it then open it again ...do you get the crash?

Paul

[Former Community Member]

If I create a new form (also using a blank page) it begins to create it. While it is updating left-tree elements, the program crashes.

So it cannot create new form anymore.

Marco

[Former Community Member · Accepted solution]

There are some settings written to your user directory that could be corrupted. I assume that you have installed on

the c drive. Can you go into this location and delete the files there ...then try again:

C:\Documents and Settings\logged in username\Application Data\Adobe\Designer\8.2

When you launch Designer again those files will be recreated.

Paul

[Former Community Member]

Thank you Paul,

deleting the files in Application Data solved the problem.

Marco