Custom Render service is called only once, why?

[Former Community Member]

Hi All,

I've created a custom render service in order to prepopulate principals name on each step of my process.

The input form of the process is a Document Form cause users attach files to the form and it is routed to next station with the attachments.

"Call Render Service only once" checkbox in advanced settings is unchecked.

When the process is initiated my custom render is invoked fine, but when it reaches the assign task activity the form is opened but no render service is invoked.

Why is it happens?

Thanks in advance, Yan.

[Former Community Member · Accepted solution]

Hi Yan,

Are you using the same 'form' variable in user step that you used in first step? I would suggest that you put the Variable Logger as the first step in your render process to check if it gets called several times or not.

Parth

[Former Community Member]

Hi Parth,

I'm writing to the log file every time that my custom service is invoked.

When I open a form for a first time in workspace I see that it was invoked but when it reaches "assign task" activity and opened again the service is not invoked.

I have only one form variable.

Yan.

[Jasmin_Charbonn]

I forget the exact name, but I believe there is a "render only once" option when you configure the render service.

Jasmin

[Former Community Member]

Before the assign task step the form was sent as an input to another process and then  returned as an output.

In this process the form was assigned to another one that was not configured to use custom render service.

Thanks a lot!