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[meem23]

Hi,

We design forms in DesignPro Tools which is a Xerox product and then convert them to pdfs.  We then use Adobe Acrobat 7.0 Professional to lay down fillable fields, then add Adobe LiveCycle Reader Extensions ES v8.2 for usage rights.  Once the form is ready, we promote the pdf to our web server. 

When we access the pdf on the website, we have a new e-mail feature (CDO.Message object) that enables you to e-mail the pdf to yourself (we use Microsoft Outlook).  We get this error when we open the pdf attachment.

"There was an error while trying to parse an image."

We have tried different scenarios, using a pdf with fillable fields, without fillable fields, with Reader Extensions, without Reader Extensions.  We only get this error when Reader Extensions is added.

Any help will be appreciated!!

Thanks!

[Former Community Member]

Reader Extensions will encrypt the PDF so if anything else is trying to read the PDF it will not be able to. I do not know if some program is trying to read something from the PDF but that would explain it. If you simply email the Reader Extended PDF as an attachment in outlook (without the automation)does the same thing happen?

Paul

[meem23]

Hi Paul,  Emailing the reader extented pdf as an attachment in outlook (without automation) works fine. 

[Former Community Member]

Then it has to be that emailing step .....can you describe how that works?

Paul