problem about convert image to pdf

[Former Community Member]

hi all,

I have installed PDF Generator Professional manually.Now it can convert word,ppt,excel,ps to pdf correctly,but can't work to image(bmp,gif,jpg,tif).I have check the server log ,it always show "send virtual input to acrobat professional retry step no 1 ...".and the result returned to me always is "...timeout.".

I have installed photoshop cs 2 ,and I think the PDF maker has registered.So now I have no idea what's wrong with it.



does anyone meet the same problem or know how to resolve?

waiting for your answer!Thank you!

[Former Community Member]

hi,



I can convert image to pdf on English OS now ,but it still can't work on Chinese OS .

[Former Community Member]

The installation guide states that LiveCycle PDF Generator Elements and Professional versions must be installed on an operating system with the en_US locale (English).

[Former Community Member]

Doing some statistical research, may I ask 1 year later:



Have this problem been resolved? How?



thanks

George