Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Error in installing Workbench 8.2. Trial..

Avatar

07-08-2008

Trying to install the Lifecycle ES trial....Followed the recommendation to install Acrobat 9 Pro extended first... this worked...



Installing the Workbench produces the following error. This is after putting in the serial number...and the installer having produced an installshield dialog box with command line options, and having pressed next on the release notes agreement..



(Aug 7, 2008 10:18:52 AM), Install, com.adobe.installshieldx.installer.wizard.DesignerProductAction, err, An error occurred and product installation failed. Look at the log file J:\Program Files\Adobe\LiveCycle ES\Workbench ES\log.txt for details.

(Aug 7, 2008 10:18:52 AM), Install, com.adobe.installshieldx.installer.wizard.DesignerProductAction, err, ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = 1203; message="Designer installation failure.")])

STACK_TRACE: 12

ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = 1203; message="Designer installation failure.")])

at com.adobe.installshieldx.installer.wizard.DesignerProductAction.install(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:2969)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:8048)

at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:7199)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:5240)

at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)



What does this mean ? and what if anything can I do about it...

Replies

Avatar

Avatar
Coach
Level 10
Jasmin_Charbonn
Level 10

Likes

149 likes

Total Posts

2,154 posts

Correct Reply

97 solutions
Top badges earned
Coach
Give Back 1000
Give back 900
Give Back 800
Give back 600
View profile

Avatar
Coach
Level 10
Jasmin_Charbonn
Level 10

Likes

149 likes

Total Posts

2,154 posts

Correct Reply

97 solutions
Top badges earned
Coach
Give Back 1000
Give back 900
Give Back 800
Give back 600
View profile
Jasmin_Charbonn
Level 10

07-08-2008

What is in the file J:\Program Files\Adobe\LiveCycle ES\Workbench ES\log.txt for details?



Jasmin

Avatar

07-08-2008

Sorry... should have explained... all the lines in that file are posted in the original message...

Avatar

Avatar
Level 1
krisorug
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile

Avatar
Level 1
krisorug
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile
krisorug
Level 1

27-09-2009

I am facing the same problem. I have ensured that I have followed all the steps given in the installation mannual. This clearly indicates there is some thing wrong with the workbench installble (trail version). I do not know is it by design (intentionally done by Adobe it self). If it is so, its shame on Adobe.

Avatar

Avatar
Boost 50
Level 5
Hodmi
Level 5

Likes

68 likes

Total Posts

454 posts

Correct Reply

53 solutions
Top badges earned
Boost 50
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Boost 50
Level 5
Hodmi
Level 5

Likes

68 likes

Total Posts

454 posts

Correct Reply

53 solutions
Top badges earned
Boost 50
Boost 5
Boost 3
Boost 25
Boost 10
View profile
Hodmi
Level 5

28-09-2009

The trial version is the same as the production version - so the instability is not intentional.  Can you hit the server from another client running Workbench?