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Designer LC ES 8.2 was working fine - now crashes - even after reinstall

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Guest

23-09-2008

It crashes with the following info from the Event Manager

Log Name: Application
Source: Application Error
Date: 9/23/2008 10:43:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LHS-503.lakesidemed.com
Description:
Faulting application FormDesigner.exe, version 8.2.1.3144, time stamp 0x48366c39, faulting module FormDesigner.exe, version 8.2.1.3144, time stamp 0x48366c39, exception code 0xc0000005, fault offset 0x000a50cb, process id 0x1188, application start time 0x01c91da28aa99898.
Event Xml:



1000
2
100
0x80000000000000

86874
Application
LHS-503.lakesidemed.com



FormDesigner.exe
8.2.1.3144
48366c39
FormDesigner.exe
8.2.1.3144
48366c39
c0000005
000a50cb
1188
01c91da28aa99898

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Guest

27-09-2008

Hi at all,

We have the same problem (but without reinstall!)

In our company we have two licences of acrobat 9 pro extended, (one single licence and one licence out of CS3 design premium).

Since Tuesday 09.23.2008 it is not possible to start the LiveCycle (FormDesigner).

Before Tuesday the program works fine. The rest of acrobat 9 is running well.

Reinstall and repairinstall doesn't help 😞



OS = XPpro SP3



Has somebody an idea what the reason might be?



Thanks a lot.



Best regards,

Bernhard Fetzer
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Guest

27-09-2008

It is interesting to note that both of us started having the problem on the same date! I posted the problem right after I started having the problem because after spending quite a bit of time myself and then with Adobe Tech Support (Service Request # 180438675)I still don't have any idea. I have implemented all their suggestions and none of them work!



What this leads me to believe is that there was some event that took place OUTSIDE of our environments (Adobe's?) that is causing the problem. I was asked to look at/change the profile by Adobe TS and that has been fruitless. They asked me to set up a different logon Id and reinstall Acrobat Pro Ext/LiveCycle there and that works for a bit and then it automatically closes the application with a message hinting at some licensing issue.



This is VERY frustrating. I was working on Proof of Concept application with the idea of committing my company to LiveCycle full-blown depoyment. Now I am not so sure!
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Guest

28-09-2008

to bernhard, prakash, and Adobe Tech Support-

i successfully created a form using Designer LC 8.2 on 9-27-08, then opened same form today to edit and was greeted with a Just-In-Time Debugger error (win32 exception). Acrobat 9 Pro Extended running fine, but reinstalled APEX just to see if that helped to no avail.



OS = XPpro SP3



i plan on trying my older version of Designer LC (with Acrobat 3D) at work tomorrow and then opening an Adobe Tech Support Service Request.



i wonder if this error is related to any CS4 changes or updates to licensing on the Adobe servers, etc?



best regards,

tom tuohey
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Guest

30-09-2008

I have had the same experience. I installed Acrobat Pro 9 yesterday, and edited a pdf with livecycle last night without problems. Today, when I try to open the pdf (or any pdf) with livecycle I get: "An unhandled win32 exception occurred in FormDesigner.exe [4572], or [5920] or [228].



Ray
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Guest

30-09-2008

Thanks for the update, Tom!



It looks like the problem manifests differently with Vista which is what I am using. Other people on other forums have also encountered the same problem. So this is not an isolated occurrence.



Hopefully Adobe Tech Supp. will now take this seriously and find a solution for us very quickly.
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Guest

01-10-2008

hey fellow form designers-<br /><br />try this solution from Steve, worked for me!!<br /><br />Steve Pence - 12:29am Aug 12, 08 PST (#3 of 7) Edited: 12-Aug-2008 at 12:30am <br />I figured out the solution to this problem finally. I had to delete the following folder (8.2) under the designer subdirectory, <br />C:\Documents and Settings\<your ID>\Application Data\Adobe\Designer\8.2 <br />When I started Livecycle it recreated the folder and everything worked again. <br />Steve<br /><br />Best Regards,<br />tom
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Guest

14-10-2008

I have never had SQL Server 2008 on my computer. I have deleted even older version of SQL Server and that still hasn't solved the problem.



Thanks for your input.