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Configuration Manager - Fails to run due to Administrator rights


Level 4

Hi All,

I solved this issue for a client today when running configuration Manager during installation.

After asking for the language it gives the error:  ALC-LCM-000-020 "Failed to launch Configuration Manager".

The Configuration Manager log file contains the stack trace below.

It was very similar to this issue (reported in Cold Fusion):

I discovered the installation was running from a domain administrator account, which had Windows Explorer Shell paths locked out.

I got them create a local administrator account (not a domain account), and it worked

Good luck!


[2011-07-19 12:02:29,687], INFO, AWT-EventQueue-0, com.adobe.livecycle.lcm.core.LCMDataManager, Loading config: /lcm-config.xml
[2011-07-19 12:02:32,360], SEVERE, AWT-EventQueue-0, com.adobe.livecycle.lcm.gui.LCMGUI, Failed to launch GUI
java.lang.RuntimeException: Could not get shell folder ID list
at$ComInvoker.invoke(Unknown Source)
at Source)
at Source)
at Source)
at Source)
at sun.swing.WindowsPlacesBar.<init>(Unknown Source)
at Source)
at Source)
at javax.swing.plaf.basic.BasicFileChooserUI.installUI(Unknown Source)
at Source)
at javax.swing.JComponent.setUI(Unknown Source)
at javax.swing.JFileChooser.updateUI(Unknown Source)
at javax.swing.JFileChooser.setup(Unknown Source)
at javax.swing.JFileChooser.<init>(Unknown Source)
at javax.swing.JFileChooser.<init>(Unknown Source)
at com.adobe.livecycle.lcm.gui.widgets.BrowsePanel.<init>(
at com.adobe.livecycle.lcm.feature.configureLC.ConfigureFontsDialog.initialize(
at com.adobe.livecycle.lcm.feature.configureLC.ConfigureFontsDialog.<init>(
at com.adobe.livecycle.lcm.feature.configureLC.ConfigureFontsDialog.<init>(
at com.adobe.livecycle.lcm.gui.WizardSequenceInitializer.initWizards(
at com.adobe.livecycle.lcm.gui.LCMMainFrame.initWizards(
at com.adobe.livecycle.lcm.gui.LCMMainFrame.<init>(
at com.adobe.livecycle.lcm.gui.LCMGUI.createAndShowGUI(
at com.adobe.livecycle.lcm.gui.LCMGUI.access$000(
at com.adobe.livecycle.lcm.gui.LCMGUI$
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at Source)

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