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Can Reader users Save Form and Preserve data?

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08-01-2009

I designed a form with Livecycle Designer and sent it to a few people who have Reader only. They are able to fill in the form but when they try to save it they get a message stating: "Data typed into this form will not be saved. Adobe Reader can only save a blank copy of this form."



This product seems absolutely useless if users cannot save their forms. I have to believe I've made a mistake or placed some restrictions on the form that is forcing this error. I've read in other posts that people are indeed sending forms to customers to fill out and email back. So saving from Reader must be possible right?



Can anyone tell me what I've done wrong? Thanks.

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mikeadobe
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mikeadobe
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mikeadobe
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18-02-2009

In CS4 the menu item is:



Advanced>> Extend Features in Adobe Reader

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27-02-2009

I used acrobat pro to enalbe user rights in reader. But when I then open the form via my web application it says:

"This ducument enabled extended features in Adobe Reader. The document has been changed since it was created and use of extended features is no longer available. Please contact the author for the original version of this document."



I'm confused. More than I used to be.

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texas_acrobat_u
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texas_acrobat_u
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texas_acrobat_u
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25-06-2009

I would add that one cannot be in field-editing mode to enable the extended features....

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KTost
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30-06-2009

I am having the same issue as Tony.  I have enabled the usage rights using Adobe Acrobat Professional.  The users are able to fill out the form and save a copy.  However, after a few times of adding/editing data and saving the following message appears and does not allow the user to continue editing the form:

Graphic1.jpg

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Niall_O_Donovan
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Niall_O_Donovan
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30-06-2009

Hi,

I came across this error before, under the following conditions:

  1. The form was Reader Enabled using Acrobat Professional on one computer (with the correct date and time);
  2. When the same form was subsequently opened on a second computer (with an incorrect date and time), the error occurred as the form opened.

My conclusions at the time were that if you are opening a Reader Enabled form on a computer which has the date/time set to a date that is earlier than the enabled date/time, then Acrobat throws the error.

For example,

Form enabled on first computer on 30/06/2009 at 2:13pm; but then opened on the second computer who's clock is set to 28/06/2009 at 10:34am, then Acrobat gets confused.

I found that once the second computer's clock goes past the enabled date/time then the form opens no problem.

Best solution is to have all computers working off the same (correct) time.

Hope that helps,

N.

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KTost
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30-06-2009

Thanks for your quick response.  Both the computer the form was originated/enabled on and the user's computer have the exact same date and time.  Our computers are synchronized using a central server.  Any other suggestions?

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Niall_O_Donovan
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30-06-2009

No, sorry!!

I was just checking back through records and I came across it last March. Correcting the clocks resolved the problem straight away. I had not come across this error before that or since.

Might be worth a try taking your form outside of your network and test it on a standalone PC.

Good luck,

N.

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jjohnsonace
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17-06-2011

Wow.

Here's my simplistic summary.

I have been using LCD for about 18 months and I NEVER had this problem.

Now with Adobe X, it is a constant bother.

Yes, there are various ways to cope with it, but before Adobe X, my Saveas and Send buttons always worked in Preview PDF mode...long before I applied the Advanced permissions to the final PDF.

So...something has changed. Adobe has done something wrong/differently in Adobe X and failed to explain it.

But thanks for all the posts. At least I know I can live with this problem. (And that it's not just me.)

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bghooke
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05-03-2013

For those who are using Adobe Acrobat X, the procedure has completely changed from what you may know from earlier versions of Adobe Acrobat Pro. This web page has information on the new way to handle usage rights: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7e0d.w.html

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yodadobe
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06-03-2013

If you have both Reader and Pro on the same machine, it will cause problems.

James Houghtaling, is there any reason you could not have looked at Paul's response, decided you don't have Reader Extension server, don't want to buy it and asked "How do I Reader Extend the form in Acrobat?".