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SOLVED

updating customer ids in the app like we do for the web

surajp86368405
Level 4
Level 4

Hi Experts,

 

is there a way we can set customerids for the mobile app like we have in the web using the Adobe launch extension ? can we use something like update profile ? Appreciate any input.

 

Screen Shot 2021-08-05 at 9.52.40 AM.png

1 Accepted Solution
pradeep_nextrow
Correct answer by
Level 2
Level 2

If you are using advertising ids, then explicit consent is required in iOS (the dreaded pop-up). If you are doing an ID sync, your privacy terms should state that the login ids would be leveraged to combine data and use for personlization. Typically this would have not been called out in your previous version of the app, and this is critical for some geo-regions.

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7 Replies
pradeep_nextrow
Level 2
Level 2

Hi, @surajp86368405 - yes, this is very much possible in mobile apps. Assuming you are using the recent version of the AEP Mobile SDK here and not the 4.x SDKs (as the methods would be different for each of those). This method is the "syncIdentifier" and it needs to be set on the screen/on login. Refer here - https://aep-sdks.gitbook.io/docs/foundation-extensions/mobile-core/identity/identity-api-reference#s...

This updates the profile info with customer ids (sync'd) with ECID. There is not way to do in Adobe Launch though.

surajp86368405
Level 4
Level 4

thank you @pradeep_nextrow . I was more of looking for a way to achieve this without any code change like we do for the web. But if this is the only way, we will proceed with that approach.

pradeep_nextrow
Level 2
Level 2

There is no way right now to do this part without pushing code changes in the app. Also if you are doing this, make sure this is factored in your privacy notice to customers and notify your business teams so that the privacy check boxes are ticked off!

surajp86368405
Level 4
Level 4

do we need privacy notice even if these are internal customer ids ? i thought it is required only if we are capturing the advertising ids.

pradeep_nextrow
Correct answer by
Level 2
Level 2

If you are using advertising ids, then explicit consent is required in iOS (the dreaded pop-up). If you are doing an ID sync, your privacy terms should state that the login ids would be leveraged to combine data and use for personlization. Typically this would have not been called out in your previous version of the app, and this is critical for some geo-regions.

View solution in original post