Unable to see commerce events (except for productListViews) in AEP

[akhila1]

Hi all,

I have implemented AEP for our ecommerce website(using Data Collection). When I debug the implementation using AEP Debugger ,I can see all commerce events. But when try to create segments or try to view events in real time (in profile "events") I can only see events for "pageviews", "linkclicks" and "productListViews". The implementation for all commerce events are similar. 

Attached a network call for "productViews" event(not able to see in AEP)  and "productListViews"(able to see in AEP)

Has anyone faced this, and are there any available documentation on how to achieve it?   Thank you in advance!

@yuhuisg
@VaniBhemarasetty 

[akhila1]

[VaniBhemarasetty]

@akhila1 Ideally, you should be able to see it, Try to run a query in query service and see the hits, if these columns are not having a value. Also, ensure that they are XDM compliant. If you are passing non-XDM data there is highly likely, you will not see it in AEP

[akhila1]

@VaniBhemarasetty In the query results these columns are empty and the data is XDM complaint.

[Anil_Umachigi · Accepted solution]

@akhila1 There are couple of things you can do to debug before creating segments. 

• Ensure the ECID is same for both the events ( just in case something is changing this) 
• Go to profile explorer and input the ECID and look up the profile
• if profile exists, go to events tab and copy the JSON and look up the events 
• If productView exists your segment should work. 
• Also network call does not guarantee it is made it to dataset, if you see that productview does not exist in profile events head over to monitoring tab and check for errors 
• If error found, check for the detail and fix it

Let us know if that helps 

Anil

[akhila1]

@Anil_Umachigi In the events tab, except for the events I mentioned , I couldn't see any other commerce events. Even in the monitoring tab it doesn't show any error records. 

[arpan-garg]

Hi @akhila1 - Strange, can you query the event dataset and see if you are seeing the productViews as eventType in the dataset.

[VaniBhemarasetty]

Are you sending this data to Adobe Analytics? If you are sending the data to Adobe Analytics, you can use data feeds to check if the hits got excluded. If the hits get excluded you can understand why they are getting excluded and make necessary actions according to that to fix it

[akhila1]

@VaniBhemarasetty No , I am sending the data directly into AEP datasets. 

[Anil_Umachigi]

@akhila1 You will have to debug the browser to check if the event did make it to the edge server and got a 200 status. 

[akhila1]

@Anil_Umachigi Yes. All those event show a status code 200 .

[Anil_Umachigi]

ok, were you able to check data using query service?