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Throubleshooting Identity graph viewer

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Community Advisor

Hello guys,

 

We are checking why different customer profiles are stitched together by different email . Any suggestion on how to throubleshooting this issue and check if we associate properly identity with an identity namespace?

Thanks

 

1 Accepted Solution

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Correct answer by
Level 6

@Luca_Lattarini 

 

Are there any other identities apart from email identity for these profiles?  And that other identity is common between different profiles?

 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

 

Best way to trouble shoot, observe identity graph and check data sources of different identities.

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2 Replies

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Correct answer by
Level 6

@Luca_Lattarini 

 

Are there any other identities apart from email identity for these profiles?  And that other identity is common between different profiles?

 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

 

Best way to trouble shoot, observe identity graph and check data sources of different identities.

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Community Advisor

Yes, I confirmed the situation you mentioned 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

 

We noticed by usingIdentitygraph viewer where we checked the list of data sources.

Thanks