Not getting counts or profiles qualified in audience

[SahuSa1]

Hi, 

I have created a new events type schema as an addition to already created and working/enabled XDM data model (B2B model).. I used custom field groups for the new schema and to add the new schema to existing system, I used a common identifier and Identity namespace.. After enabling the schema and dataset and having 3 sucessful ingestions(post enabling schema and dataset), when I am building an audience (the fields from new schema are also available in the segment builder, with option set to "show only fields with data").. I am not getting any counts.. I have even verfied using Query service if my Ids are present in dataset and Took an Id field and searched for a profle.. A profile popped up and In it's Events tab, I see last 3 successful ingestions... Its has been close to 40 hrs and also the segment Job has run.. I dont understand why I wont get counts and why profiles wont get qualified.. Help please

[DavidRoss91 · Accepted solution]

Hi @SahuSa1 

Have you added the new dataset to the merge policy? I have noticed if this is not done prior to ingestion, the events will not reflect on profile. Can you please try this and let me know?

Thanks,

David

[SahuSa1]

Hi @DavidRoss91, Default time-based merge policy is being used for the above design.. so I have not made any changes to merge policy.. 

Thanks,

Sambit 

[DavidRoss91]

@SahuSa1  ok got it, so not using anything like Dataset Precedence. The only other thing I could think as a potential issue, would be with the definition of your audience. Can you replicate the exact audience using query service and verify identities are populating? I know you mention you used query service to validate, but I wasn't certain what your query was exactly.

[SahuSa1]

Hi @DavidRoss91 , Thanks for you reply.

I tried to replicate the audience rule and am getting data in Query service. I joined the profile(Key) and events(PK) table on a common key and fetched few columns from from profile and events table And gave a where condition (where one particular event is not null - my audience condition). 

Is there are any issue with my Schema having only custom field groups? or me using a String array based field in the events schema?

If Events tab of a particular profile is showing latest ingests, is it a confirmation that events have made it to the profile store?

[SahuSa1]

Hey @DavidRoss91 , I can see the counts now. It took around 4-5 days to show the counts