Adobe Customer Journey Analytics (CJA) questions

[datapro1]

Hi all,

I'm trying to learn more about Adobe CJA and have a couple of questions.

Identity Stitching:  How does getting data into CJA work with stitching identities across channels.  Example, I've got a customer ID in one source, cookies in another and phone number in a third.  How does CJA stitch these together across my customer (and prospect) population?

Time Series:  How does Adobe CJA enable time series analysis?  I've seen tables and Venn diagrams as CJA output, can it map out customer journeys over a time dimension too?

Thank you!

DP

[Kishore_Reddy · Accepted solution]

Hey @datapro1 

Here's references could help:

1. Omnichannel insights using Customer Journey Analytics: https://www.youtube.com/watch?v=_Y4QMY8y1po 

2. Customer Journey Analytics - The Inside Scoop: https://www.youtube.com/watch?v=L2EWCOHeyXI