No Analytics hit in Adobe Experience Cloud debugger even if the pageview beacon is sent

[Marian891210]

Hello! I'm facing an issue when trying to send pageviews in Adobe Analytics. The rule is setup like in the following screenshot:

and here are the logs within the developer console:

but in the Adobe Experience Cloud debugger there is no Analytics request:

In the Network  tab there are only Target requests.

Can you please help me find out why this may happen?

(I'm working on a test environment with the staging code deployed and it is limited by IP so I can't share the website url)

Thanks a lot!

[yuhuisg]

If you go to another website that sends hits to AA, e.g. adobe.com, do you see AA hits in your debugger?

[Marian891210]

Yes, @yuhuisg! on other websites I can see the AA call in my debugger. 

[yuhuisg]

Well, that's… weird. So it's something with how your computer or network is working when you interact with your website.

To check if it is your computer: test with another computer (hopefully, you have a spare).

To check if it is your network: bring your computer to another location (e.g. home, cafe, friend's house) or connect your computer to your mobile device's hotspot and test again.

[Marian891210]

Hi @yuhuisg!

I tried in different places (at the office, from home...) and on different devices but the result was the same.

I'll think about other options. Thank you!

[Durga_Nandyala]

1. 1. Did you check your "Network" tab of F12 if it is sending the call ? You can search for the call by filtering "/ss", also check preserve log activity. 
2. Make sure your have chosen "s.t" call in your "Send Bacon" action. 

[Marian891210]

Hi @Durga_Nandyala!

1. Yes, I checked and as I said previously no call is being made.
2. "Send Beacon" it's checked

 

[Marian891210 · Accepted solution]

Hi all! I managed to find out why the request was not being sent. It seems that the "Experience Cloud ID Service" extension had the "Opt in?" feature set to "Yes". After I changed this to "No" I managed to send the Adobe Analytics request.

Thank you all for all your time and responses!

[yuhuisg]

Ah yes, of course! That had happened to me before, and I totally forgot about it.