


I am seeing the following crash log in App Dynamics. I have not been able to reproduce locally but there are a lot of crashes of that type in prod.
Has anyone seen this error before? We can't even wrap it in a try/catch because the sdk itself is starting that call
com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run()(AssuranceFullScreenTakeover.java:57)
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Hi @yoeln ,
Thank you for providing the ANR trace. This seems like an issue inside WebView (or Chromium related classes) while loading a web view. Can you please open a ticket with our customer support team with this ANR trace and other variations of the stack trace related to this ANR (if any).
Hi @yoeln,
We are sorry that you are experiencing these crashes. We would like to get a few more information before we can right solution for you.
1. Can u provide us with more insights on the crash? Does this crash pertain to a specific Android version or from a specific device manufacturer?
2. Can u share us the version of the Assurance SDK that is being used in your application?
Thanks,
Pravin
Computer Scientist
Adobe
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Hi @pkpravin I tried asking the questions twice before with the stacktrace and it kept marking it as spam, so I decided to just add one line 🙂 below is the full stacktrace. The distribution of crashes are not specific to a device or OS version as you can see below as well.
The specific version of the Assurance SDK is com.adobe.marketing.mobile:assurance:1.0.4
Exception: AppNotResponding Ex. Message: Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022 Thread: Thread[main,5,main] Memory Usage: 12 / 3673 MB (0%) NOTE: ===== We didn't find a mapping file that exactly matches your application with build id '391c7d0c-cc76-4852-9778-e267e4894d5e'. Deobfuscation was done using a mapping file that was built with an older version of appdynamics plugin. De-obfuscated stack trace: =========================== AppNotResponding : Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022 at android.app.ApplicationLoaders.getClassLoader(ApplicationLoaders.java:130) at android.app.ApplicationLoaders.getClassLoaderWithSharedLibraries(ApplicationLoaders.java:93) at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:999) at android.app.LoadedApk.getClassLoader(LoadedApk.java:1129) at android.app.ContextImpl.getClassLoader(ContextImpl.java:403) at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:414) at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:252) at android.webkit.WebView.getFactory(WebView.java:2591) at android.webkit.WebView.ensureProviderCreated(WebView.java:2585) at android.webkit.WebView.setOverScrollMode(WebView.java:2696) at android.view.View.<init>(View.java:5217) at android.view.View.<init>(View.java:5358) at android.view.ViewGroup.<init>(ViewGroup.java:709) at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:57) at android.webkit.WebView.<init>(WebView.java:426) at android.webkit.WebView.<init>(WebView.java:367) at android.webkit.WebView.<init>(WebView.java:350) at android.webkit.WebView.<init>(WebView.java:337) at android.webkit.WebView.<init>(WebView.java:327) at com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run()(AssuranceFullScreenTakeover.java:57) at android.os.Handler.handleCallback(Handler.java:900) at android.os.Handler.dispatchMessage(Handler.java:103) at android.os.Looper.loop(Looper.java:219) at android.app.ActivityThread.main(ActivityThread.java:8668) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109) Original stack trace: ====================== AppNotResponding : Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022 at android.app.ApplicationLoaders.getClassLoader(ApplicationLoaders.java:130) at android.app.ApplicationLoaders.getClassLoaderWithSharedLibraries(ApplicationLoaders.java:93) at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:999) at android.app.LoadedApk.getClassLoader(LoadedApk.java:1129) at android.app.ContextImpl.getClassLoader(ContextImpl.java:403) at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:414) at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:252) at android.webkit.WebView.getFactory(WebView.java:2591) at android.webkit.WebView.ensureProviderCreated(WebView.java:2585) at android.webkit.WebView.setOverScrollMode(WebView.java:2696) at android.view.View.<init>(View.java:5217) at android.view.View.<init>(View.java:5358) at android.view.ViewGroup.<init>(ViewGroup.java:709) at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:57) at android.webkit.WebView.<init>(WebView.java:426) at android.webkit.WebView.<init>(WebView.java:367) at android.webkit.WebView.<init>(WebView.java:350) at android.webkit.WebView.<init>(WebView.java:337) at android.webkit.WebView.<init>(WebView.java:327) at com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run(AssuranceFullScreenTakeover.java:1) at android.os.Handler.handleCallback(Handler.java:900) at android.os.Handler.dispatchMessage(Handler.java:103) at android.os.Looper.loop(Looper.java:219) at android.app.ActivityThread.main(ActivityThread.java:8668) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109)
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I don't know why every single time I post the stacktrace my comment/question gets deleted or marked as spam; that is inefficient. Below is the stacktrace image.
The crash distribution is all over the place, so it's not for a specific device and/or combination; see below.
Here is the SDK version we are using
com.adobe.marketing.mobile:assurance:1.0.4
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AppNotResponding : Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022 at android.app.ApplicationLoaders.getClassLoader(ApplicationLoaders.java:130) at android.app.ApplicationLoaders.getClassLoaderWithSharedLibraries(ApplicationLoaders.java:93) at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:999) at android.app.LoadedApk.getClassLoader(LoadedApk.java:1129) at android.app.ContextImpl.getClassLoader(ContextImpl.java:403) at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:414) at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:252) at android.webkit.WebView.getFactory(WebView.java:2591) at android.webkit.WebView.ensureProviderCreated(WebView.java:2585) at android.webkit.WebView.setOverScrollMode(WebView.java:2696) at android.view.View.<init>(View.java:5217) at android.view.View.<init>(View.java:5358) at android.view.ViewGroup.<init>(ViewGroup.java:709) at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:57) at android.webkit.WebView.<init>(WebView.java:426) at android.webkit.WebView.<init>(WebView.java:367) at android.webkit.WebView.<init>(WebView.java:350) at android.webkit.WebView.<init>(WebView.java:337) at android.webkit.WebView.<init>(WebView.java:327) at com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run()(AssuranceFullScreenTakeover.java:57) at android.os.Handler.handleCallback(Handler.java:900) at android.os.Handler.dispatchMessage(Handler.java:103) at android.os.Looper.loop(Looper.java:219) at android.app.ActivityThread.main(ActivityThread.java:8668) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109)
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Hi @yoeln ,
Thank you for providing the ANR trace. This seems like an issue inside WebView (or Chromium related classes) while loading a web view. Can you please open a ticket with our customer support team with this ANR trace and other variations of the stack trace related to this ANR (if any).