Adobe Experience Platform Data Collection

pradeep_joshi20 · 8/14/25

Hi Team,

I need your help with an issue I'm facing. Adobe Analytics (AA) is working correctly on our existing websites. However, after integrating the Adobe script into the <head> section of a new website, I noticed that while the rules are firing as expected, the AA network calls are not being triggered.

Could you please help me troubleshoot this?

Attaching both screenshots

pradeep_joshi20 · 8/18/25

Experience Cloud ID Service where based on cookie consent. Its always was opted out. Its resolved now

View solution in original post

bjoern__koth · 8/14/25

Hi @pradeep_joshi20

have you tried reloading the underlying page? This is required when you open the AEP Debugger after the page has loaded.

Should this not work, you can drop me a message with the production URL, and I can have a look at it.

Cheers from Switzerland!

pradeep_joshi20 · 8/18/25

Tried to reloading the page and firing custom events to send the AA calls. Both not working.

As this is internal sites, will not be accessible outside.