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Workflow - Groups and Users Duplicated in "Next Step" dropdown

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Former Community Member

Hello there,

I am experiencing a problem with a workflow.  

The workflow is a simple publish workflow which has 2 steps:

  1. Enter description (Initiator Chooser Process) and
  2. Review change (Participant Step).  

Step 2 is assigned to the group "Company."  Company has 2 members, the groups "Region 1" and "Region 2."  Each Region group has 2 subgroups e.g. Region 1 - Managers and Region 1 - Approvers.  Each subgroup has 1 user.

Now, in the workflow inbox, when the user chooses to complete step 1, aka "Enter description," the Next Step drop-down displays the next step "Review change" multiple times for each group and user.  When I say multiple times, I mean WAY more than is expected.  Here's what I see:

  • Review change (Company)
  • Review change (Region 1)
  • Review change (Region 1 - Manager)
  • Review change (Region 1 - Manager User)
  • Review change (Region 1 - Manager User)
  • Review change (Region 1 - Manager)
  • Review change (Region 1 - Manager User)
  • Review change (Region 1 - Manager User)
  • Review change (Region 1 - Approver)
  • Review change (Region 1 - ApproverUser)
  • Review change (Region 1 - ApproverUser)
  • Review change (Region 1 - Approver)
  • Review change (Region 1 - ApproverUser)
  • Review change (Region 1 - ApproverUser)
  • Review change (Region 2)
  • Review change (Region 2 - Manager)
  • Review change (Region 2 - Manager User)
  • Review change (Region 2 - Manager User)
  • Review change (Region 2 - Manager)
  • Review change (Region 2 - Manager User)
  • Review change (Region 2 - Manager User)
  • Review change (Region 2 - Approver)
  • Review change (Region 2 - ApproverUser)
  • Review change (Region 2 - ApproverUser)
  • Review change (Region 2 - Approver)
  • Review change (Region 2 - ApproverUser)
  • Review change (Region 2 - ApproverUser)

How do I fix this i.e. remove the duplicate groups and users?

Thanks in advance,

RKB.

1 Accepted Solution

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Correct answer by
Level 10
1 Reply

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Correct answer by
Level 10