Unable to upload images in 6.5 author using dispatcher url

[srikanthp689160]

Hi All,

We have setup new DEV and QA AEM instances along with dispatcher for author i.e. https://dev-author.xxx.com.

But we are unable to upload assets using author dispatcher url, could not find any errors in author dispatcher.log or AEM server logs related to this.

The same users are able to upload images using author ip address.

In author dispatcher filters, we have allowed all but denied admin tools related url.

Are we missing anything?

Any inputs on this would be helpful.

Thanks

Srikanth Pogula.

[Fanindra_Surat · Accepted solution]

@srikanthp689160 
Do you see any error in the network tab when you upload the image? A 403 error like? If yes, it could be due to a dispatcher or a firewall block. Since you have already verified dispatcher rules, please look out for firewall rules.

All the domain URLs are usually behind a firewall, which are governed by rules called Web Application Firewall (WAF) rules.

I recommend you to verify these WAF rules and see if the AEM requests for Image upload are being blocked by one of such rule.

[srikanthp689160]

Hi fanindras,

I don't see any 403 or other error in network tab or browser console. After image upload, page just refreshes but unable to find the image.

Thanks

Srikanth

[Fanindra_Surat]

Do you see 200 response for image upload POST calls?

[srikanthp689160]

@Fanindra_Surat, I could not find any image upload POST call entry. I checked in Stage author instance and i could not find here too.

Can you please provide more details for example url of image upload POST call

Thanks

Srikanth