Hi Team,
Am not able to edit any component in 6.5 , I could see 500 error response for the below servlet on page load . Can you guys suggest if you guys faced anything similar
Internal Server Error
Cannot serve request to /libs/wcm/core/content/pageinfo.json in com.day.cq.wcm.core.impl.servlets.PageInfoServlet
Exception:
java.lang.NullPointerException
Request Progress:
0 TIMER_START{Request Processing}
1 COMMENT timer_end format is {<elapsed microseconds>,<timer name>} <optional message>
5 LOG Method=GET, PathInfo=null
6 TIMER_START{handleSecurity}
5149 TIMER_END{5142,handleSecurity} authenticator org.apache.sling.auth.core.impl.SlingAuthenticator@3b84a1d9 returns true
5404 TIMER_START{ResourceResolution}
7016 TIMER_END{1611,ResourceResolution} URI=/libs/wcm/core/content/pageinfo.json resolves to Resource=JcrNodeResource, type=wcm/core/components/pageinfo, superType=null, path=/libs/wcm/core/content/pageinfo
7019 LOG Resource Path Info: SlingRequestPathInfo: path='/libs/wcm/core/content/pageinfo', selectorString='null', extension='json', suffix='null'
7020 TIMER_START{ServletResolution}
7021 TIMER_START{resolveServlet(/libs/wcm/core/content/pageinfo)}
7033 TIMER_END{10,resolveServlet(/libs/wcm/core/content/pageinfo)} Using servlet com.day.cq.wcm.core.impl.servlets.PageInfoServlet
7035 TIMER_END{14,ServletResolution} URI=/libs/wcm/core/content/pageinfo.json handled by Servlet=com.day.cq.wcm.core.impl.servlets.PageInfoServlet
7037 LOG Applying Requestfilters
7042 LOG Calling filter: com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl
7045 LOG Calling filter: org.apache.sling.security.impl.ContentDispositionFilter
7048 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter
7051 LOG Calling filter: com.adobe.granite.httpcache.impl.InnerCacheFilter
7056 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter
7058 LOG Calling filter: com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker
7060 LOG Calling filter: com.adobe.cq.history.impl.HistoryRequestFilter
7064 LOG Calling filter: com.day.cq.wcm.core.impl.WCMRequestFilter
7071 LOG Calling filter: com.adobe.granite.optout.impl.OptOutFilter
7075 LOG Calling filter: com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet
7078 LOG Calling filter: com.adobe.cq.social.commons.cors.CORSAuthenticationFilter
7081 LOG Calling filter: org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter
7088 LOG Calling filter: com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter
7090 LOG Calling filter: com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl
7168 LOG Calling filter: com.adobe.granite.csrf.impl.CSRFFilter
7172 LOG Calling filter: com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter
7175 LOG Calling filter: com.adobe.granite.requests.logging.impl.RequestLoggerImpl
7178 LOG Calling filter: com.adobe.granite.rest.impl.servlet.ApiResourceFilter
7401 LOG Calling filter: com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet
7407 LOG Calling filter: com.day.cq.wcm.core.impl.warp.TimeWarpFilter
7411 LOG Calling filter: com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler
7414 LOG Calling filter: com.day.cq.dam.core.impl.servlet.ActivityRecordHandler
7423 LOG Applying Componentfilters
7425 LOG Calling filter: com.day.cq.personalization.impl.TargetComponentFilter
7428 LOG Calling filter: com.day.cq.wcm.core.impl.page.PageLockFilter
7448 LOG Calling filter: com.day.cq.wcm.core.impl.WCMComponentFilter
8291 LOG Calling filter: com.day.cq.wcm.core.impl.WCMDebugFilter
8296 TIMER_START{com.day.cq.wcm.core.impl.servlets.PageInfoServlet#0}
523478 TIMER_END{515180,com.day.cq.wcm.core.impl.servlets.PageInfoServlet#0}
523511 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMDebugFilter, inner=515, total=515, outer=0
523514 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMComponentFilter, inner=515, total=516, outer=1
523517 LOG Filter timing: filter=com.day.cq.wcm.core.impl.page.PageLockFilter, inner=516, total=516, outer=0
523556 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.DamContentDispositionFilter, inner=0, total=516, outer=516
523559 LOG Filter timing: filter=com.day.cq.dam.core.impl.servlet.ActivityRecordHandler, inner=516, total=516, outer=0
523562 LOG Filter timing: filter=com.day.cq.dam.core.impl.assetlinkshare.AdhocAssetShareAuthHandler, inner=516, total=516, outer=0
523565 LOG Filter timing: filter=com.day.cq.wcm.core.impl.warp.TimeWarpFilter, inner=516, total=516, outer=0
523568 LOG Filter timing: filter=com.adobe.cq.dtm.reactor.impl.servlets.ClientLibraryFilter, inner=516, total=516, outer=0
523570 LOG Filter timing: filter=com.adobe.cq.dtm.impl.servlets.DTMLibraryCompatibilityFilter, inner=516, total=516, outer=0
523573 LOG Filter timing: filter=com.adobe.cq.dam.webdav.impl.io.DamWebdavRequestFilter, inner=516, total=516, outer=0
523576 LOG Filter timing: filter=com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet, inner=516, total=516, outer=0
523580 LOG Filter timing: filter=com.adobe.granite.rest.impl.servlet.ApiResourceFilter, inner=516, total=516, outer=0
523582 LOG Filter timing: filter=com.adobe.granite.requests.logging.impl.RequestLoggerImpl, inner=516, total=516, outer=0
523585 LOG Filter timing: filter=com.adobe.granite.rest.assets.impl.AssetContentDispositionFilter, inner=516, total=516, outer=0
523588 LOG Filter timing: filter=com.adobe.granite.csrf.impl.CSRFFilter, inner=516, total=516, outer=0
523591 LOG Filter timing: filter=com.day.cq.wcm.core.impl.AuthoringUIModeServiceImpl, inner=516, total=516, outer=0
523594 LOG Filter timing: filter=com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter, inner=516, total=516, outer=0
523602 LOG Filter timing: filter=org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter, inner=516, total=516, outer=0
523605 LOG Filter timing: filter=com.adobe.cq.social.commons.cors.CORSAuthenticationFilter, inner=516, total=516, outer=0
523608 LOG Filter timing: filter=com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet, inner=516, total=516, outer=0
523611 LOG Filter timing: filter=com.adobe.granite.optout.impl.OptOutFilter, inner=516, total=516, outer=0
523614 LOG Filter timing: filter=com.day.cq.wcm.core.impl.WCMRequestFilter, inner=516, total=516, outer=0
523617 LOG Filter timing: filter=com.adobe.cq.history.impl.HistoryRequestFilter, inner=516, total=516, outer=0
523619 LOG Filter timing: filter=com.adobe.cq.mcm.campaign.servlets.CampaignCopyTracker, inner=516, total=516, outer=0
523622 LOG Filter timing: filter=org.apache.sling.rewriter.impl.RewriterFilter, inner=516, total=516, outer=0
523625 LOG Filter timing: filter=com.adobe.granite.httpcache.impl.InnerCacheFilter, inner=516, total=516, outer=0
523628 LOG Filter timing: filter=org.apache.sling.i18n.impl.I18NFilter, inner=516, total=516, outer=0
523630 LOG Filter timing: filter=org.apache.sling.security.impl.ContentDispositionFilter, inner=516, total=516, outer=0
523633 LOG Filter timing: filter=com.adobe.granite.resourceresolverhelper.impl.ResourceResolverHelperImpl, inner=516, total=516, outer=0
523672 LOG Applying Error filters
523677 LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter
523679 LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter
523695 TIMER_START{handleError:throwable=java.lang.NullPointerException}
524446 TIMER_END{750,handleError:throwable=java.lang.NullPointerException} Using handler /libs/sling/servlet/errorhandler/default.jsp
527003 LOG Found processor for post processing ProcessorConfiguration: {contentTypes=[text/html], order=-1, active=true, valid=true, processErrorResponse=true, pipeline=(generator=Config(type=htmlparser, config={}), transformers=(Config(type=linkchecker, config={}), Config(type=mobile, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobile: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=mobiledebug, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-mobiledebug: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), Config(type=contentsync, config=JcrPropertyMap [node=Node[NodeDelegate{tree=/libs/cq/config/rewriter/default/transformer-contentsync: { jcr:primaryType = nt:unstructured, component-optional = true}}], values={jcr:primaryType=nt:unstructured, component-optional=true}]), serializer=Config(type=htmlwriter, config={}))}
527176 TIMER_END{527174,Request Processing} Dumping SlingRequestProgressTracker Entries
Thanks,
Sambasivaraja
Message was edited by: sam ram
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Sambasivaraja, there are too many reasons why it might happen. Page info servlet collects information such ACL, page relates launches, workflows' payloads etc. You can review pageinfo.json response and compare it to a working AEM to determine what area is failing.
I suggest opening a support case.
@Sambasivaraja: Have you taken a look at the error log file to see what the stack trace associated with the NullPointerException looks like?
samr99530769 As Leo mentioned above, there could be number of reasons for the above behaviour. Please raise a daycare ticket here : https://daycare.day.com/home.html and attach the log files.
hi samr99530769
were you able to get any luck with the error above as I'm facing exact same error in our AEM in-place upgraded to AEM 6.5 instance, appreciate your response.
I am facing same issue, anyone any luck, please help.
Hi @anurag-wyndham / @sreedobe , I'm seeing the same issue after an in-place upgrade to AEM6.5. Do either of you remember what you did to fix it?
@samr99530769 : were you able to fix this issue. We are also experiencing the same issue after inplace upgrade from 6.3 to 6.5
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