Thumbnail is not getting for few of .mov files while uploading in DAM

[nithya90]

Hi All,

    While uploading .move files in AEM DAM the thumbnail is not getting generated. This is happening only for few of the .mov files and i am getting exception as below: 

We already have the configuration for ffmpeg thumbnail and transcoding  in the DAM asset update workflow. Any leads would be appreciated!!

Thanks.

[Tad_Reeves]

This looks like an authentication problem with your Scene7 credentials in cloudservices config.  Are you getting this only for a subset of images or all of them?  Have you tried recycling your S7 credentials?

[nithya90]

Hi @Tad_Reeves  - This is happening for only for this particular  asset which i tried. For other assets I am able to see the thumbnail and not seeing the error. 

Thanks.