Resource in Publish Instance at '/libs/dam/gui/conten...

[gauravtyagi]

Hi All,

I am recently started getting issues with the publish instance to access any assets.

for example - suppose I have a resource on my author instance - AEM Assets - http://localhost:4504/assetdetails.html/content/dam/marketing/online%20marketing.jpg ,this opens fin...

but when i try the same on my publish instance - 

http://localhost:4503/assetdetails.html/content/dam/marketing/online%20marketing.jpg

this does not open and throws error -

Resource at '/libs/dam/gui/content/assetdetails.html/content/dam/marketing/online marketing.jpg' not found: No resource found

Cannot serve request to /assetdetails.html/content/dam/marketing/online%20marketing.jpg on this server

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ApacheSling/2.6 (jetty/9.4.15.v20190215, Java HotSpot(TM) 64-Bit Server VM 1.8.0_291, Windows 10 10.0 amd64)This has started happening recently on all my author and publish instance combinations, even on AWS EC2 instance as well.Could you please help me out with this please ? Thanks and regards,Gaurav Kumar Tyagi

[Vaibhavi_J]

Hi @gauravtyagi ,

Seems like an asset is missing in the DAM.

Please have a check, if the asset which you are trying to access is present in DAM of the publisher instance. If it is not available, replicate the asset and access the publisher URL.

[gauravtyagi]

Thanks @Vaibhavi_J, can this be a cache issue ? while i clear the expired tokens through http://localhost:4503/system/console/tokenmgr,this works fine afterwards but i need to do it for each browser at least once at the moment.

[Asutosh_Jena_ · Accepted solution]

Hi @gauravtyagi 

You should not be using "assetdetails.html" on URL while accessing any assets on publish instance. Please remove it from URL and try to access a valid path it will give the content.

From http://localhost:4503/assetdetails.html/content/dam/marketing/online%20marketing.jpg to http://localhost:4503/content/dam/marketing/online%20marketing.jpg

Thanks!

[gauravtyagi]

Hi All Community members,

After using /system/console/tokenmgr, I can clear out the expired token and then images loads from publish serve...

Now when i try to call the same from Pega PRPC to AEM. This loads in Pega Page fine for firefox.howe...

Failed to load resource: the server responded with a status of 404 (Not Found)
Customer%20Service.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Help%20Customer.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Social%20Channels.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Customer%20First.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Customer%20Service.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Help%20Customer.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Social%20Channels.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)

Any idea ,what could be the issue here, please. I have checked the various browser settings but they looks to be fine. When i open the url within browser directly this opens fine. (actually 2 pages opens in chrome - one as about:blank page and another with the image appropriatley).

[kchaurasiya]

Hi Gauravtyagi,

As @Vaibhavi_J said, It seems no resource/ Asset in the dam. May be you would have given image as other name. If you are not able to find the exact issue then try to upload a test image(test.jpg) on author instance and after published check the same on publisher instance.If it is rendering fine that means their is issue related to your assets may be some wrong filename and other things.

Also , Try to clear the browser cache.

[gauravtyagi]

I was getting same site cookie error ,where it is asking to update samesite cookie as none and secure, while i want to update the same in adobe

https://experienceleague.adobe.com/docs/experience-manager-cloud-service/security/same-site-cookie-s...

i cant see that option on AEM 6.5