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Could not create a technical account and got a 403 error

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Level 1

I created an environment hootsuite-media-exchange-partner-program-dev-rde to be unblocked. 

What worked:

Issues that occurred:

  • Could not create a technical account and got a 403 error (see attached)

WaltYa_0-1731008096963.png

 

  • Another user, had the admin and developer credentials and he got the 403 error for a local token and for creating a technical account.



I followed the steps in the documentation to create a technical account, and I keep getting the 403 error despite my account having the correct privileges. As per the documentation, it is required to create a technical account to use the REST APIs programmatically in production to list assets and their contents. Also, this hinders another developer from collaborating with me or another developer.

1 Accepted Solution

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Correct answer by
Level 7

You should be able to get where you need by starting from https://helpx.adobe.com/support.html.

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5 Replies

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Level 7

Hi @WaltYa 

I believe you need to raise a ticket to Adobe. There might be something wrong with your cloud program.

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Level 1

Hi @Tethich  thanks for your help. Might sound silly, but first time here, can you direct me to the support desk? Cheers

 

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Correct answer by
Level 7

You should be able to get where you need by starting from https://helpx.adobe.com/support.html.

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Community Advisor

I would still suspect that you do not have enough rights to create the technical account. An IMS org system admin can create a technical account. Check this https://experienceleague.adobe.com/en/docs/experience-manager-learn/getting-started-with-aem-headles... 
Though if you believe you have all the rights necessary then you can create support ticket from the adminconsole

https://adminconsole.adobe.com/support 
Hope this helps.