Could not create a technical account and got a 403 error | Community
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WaltYa
WaltYa
November 7, 2024
Solved

Could not create a technical account and got a 403 error

  • November 7, 2024
  • 2 replies
  • 1456 views

I created an environment hootsuite-media-exchange-partner-program-dev-rde to be unblocked. 

What worked:

Issues that occurred:

  • Could not create a technical account and got a 403 error (see attached)

 

  • Another user, had the admin and developer credentials and he got the 403 error for a local token and for creating a technical account.



I followed the steps in the documentation to create a technical account, and I keep getting the 403 error despite my account having the correct privileges. As per the documentation, it is required to create a technical account to use the REST APIs programmatically in production to list assets and their contents. Also, this hinders another developer from collaborating with me or another developer.

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Best answer by Tethich

You should be able to get where you need by starting from https://helpx.adobe.com/support.html.

2 replies

Tethich
Community Advisor
TethichCommunity Advisor
Community Advisor
November 7, 2024

Hi @waltya 

I believe you need to raise a ticket to Adobe. There might be something wrong with your cloud program.

    WaltYa
    WaltYaAuthor
    November 7, 2024

    Hi @tethich  thanks for your help. Might sound silly, but first time here, can you direct me to the support desk? Cheers

     

    Tethich
    Community Advisor
    TethichCommunity AdvisorAccepted solution
    Community Advisor
    November 8, 2024

    You should be able to get where you need by starting from https://helpx.adobe.com/support.html.

      h_kataria
      Community Advisor
      h_katariaCommunity Advisor
      Community Advisor
      November 8, 2024

      I would still suspect that you do not have enough rights to create the technical account. An IMS org system admin can create a technical account. Check this https://experienceleague.adobe.com/en/docs/experience-manager-learn/getting-started-with-aem-headless/authentication/service-credentials#create-a-technical-account 
      Though if you believe you have all the rights necessary then you can create support ticket from the adminconsole

      https://adminconsole.adobe.com/support 
      Hope this helps.

        WaltYa
        WaltYaAuthor
        November 8, 2024

        Hi @h_kataria thank you, do you think the permissions/rights issue could also be the same cause behind my other ticket? https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/could-not-log-in-with-my-adobe-account-after-de-hibernating/m-p/717107#M177084

         

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