Could not create a technical account and got a 403 error

[WaltYa]

I created an environment hootsuite-media-exchange-partner-program-dev-rde to be unblocked. 

What worked:

• No issues logging into (https://author-p63004-e1445875.adobeaemcloud.com) with my Adobe account
• Able to create a local token with my account only

Issues that occurred:

• Could not create a technical account and got a 403 error (see attached)

• Another user, had the admin and developer credentials and he got the 403 error for a local token and for creating a technical account.

I followed the steps in the documentation to create a technical account, and I keep getting the 403 error despite my account having the correct privileges. As per the documentation, it is required to create a technical account to use the REST APIs programmatically in production to list assets and their contents. Also, this hinders another developer from collaborating with me or another developer.

[Tethich]

Hi @WaltYa 

I believe you need to raise a ticket to Adobe. There might be something wrong with your cloud program.

[WaltYa]

Hi @Tethich  thanks for your help. Might sound silly, but first time here, can you direct me to the support desk? Cheers

[Tethich · Accepted solution]

You should be able to get where you need by starting from https://helpx.adobe.com/support.html.

[h_kataria]

I would still suspect that you do not have enough rights to create the technical account. An IMS org system admin can create a technical account. Check this https://experienceleague.adobe.com/en/docs/experience-manager-learn/getting-started-with-aem-headles... 
Though if you believe you have all the rights necessary then you can create support ticket from the adminconsole

https://adminconsole.adobe.com/support 
Hope this helps.

[WaltYa]

Hi @h_kataria thank you, do you think the permissions/rights issue could also be the same cause behind my other ticket? https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/could-not-log-in-with-my-a...

[ngupta26]

Hi @h_kataria ,

I do have necessary privileges but it still fails for me

[WaltYa]

Hello It appears we are not getting anywhere.

Perhaps you can provide us with a guide on how to do this from the beginning? Something is not correct, either it is us or you and neither of us can determine what the root cause is.

We can start this all over again from scratch and let's see if there's still problems.

Thanks