Could not log in with my Adobe account after de-hibernating | Community
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WaltYa
WaltYa
November 7, 2024
Solved

Could not log in with my Adobe account after de-hibernating

  • November 7, 2024
  • 3 replies
  • 704 views

I am using Hootsuite Media Exchange Partner Program (Dev) Sandbox and it has two environments:

  • hootsuite-media-exchange-partner-program-dev-dev
  • hootsuite-media-exchange-partner-program-dev-rde

The existing environment hootsuite-media-exchange-partner-program-dev-dev was created 2 years ago. The issues that occurred:

 

 

  • Could not create a local token with my user and got a 403 error (see attached)

  • Could not create a technical account and got a 403 error (see attached)

  • Pipeline deployment failed after running for 12 hours

 

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Best answer by PRATHYUSHA_VP

hi @waltya 

 

You might need to contact the administrator and ask them give necessary permissions for your adobe account

 

Hope this helps

3 replies

anupampat
Community Advisor
anupampatCommunity Advisor
Community Advisor
November 7, 2024

Hi @waltya ,

 

If you have sufficient permissions, can you please try logging in via Incognito Mode in the browser ?

 

Regards,

Anupam Patra

    PRATHYUSHA_VP
    Community Advisor
    PRATHYUSHA_VPCommunity AdvisorAccepted solution
    Community Advisor
    November 8, 2024

    hi @waltya 

     

    You might need to contact the administrator and ask them give necessary permissions for your adobe account

     

    Hope this helps

      EstebanBustamante
      Community Advisor and Adobe Champion
      EstebanBustamanteCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      November 8, 2024

      Hi, 

      If someone else in your Org can access it without issue, then it is something related to your user, you should contact your Org Administrator and ask him to review your permissions. If none can access the instance, then you need to create a support case and Adobe will help you on this.

       

      Hope this helps

      Esteban Bustamante
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