Publisher Thread and heap dump files issue.

[imadullakhan]

Hi @Team,

Can anyone help me, Please how to resolve this issue. "The reason for the outage was due to the publisher becoming unresponsive. A restart of the publisher brought the application back to a healthy state, which in turn made the author and end-user sites again available. Thread and heap dump files were created while the publisher was unresponsive".  

[Vijayalakshmi_S · Accepted solution]

Hi @imadullakhan,

If you are looking to find the cause for publish outage with help of thread and heap dump created, make use of Analyzer tools to arrive at the same.

• https://helpx.adobe.com/experience-manager/kb/thread-dump-analysis.html
• http://www.aemcq5tutorials.com/tutorials/create-and-analyse-heap-dump-aem/

[santhosh_kumark]

Hi @imadullakhan ,

Can you please try the below articles to analyze the memory leak problems.

1. 1. https://www.cqtutorial.com/courses/cq-admin/cq-admin-lessons/cq-miscellaneous-administration/cq-heap...
2. https://helpx.adobe.com/experience-manager/kb/common-critical-AEM-issues.html
3. https://helpx.adobe.com/experience-manager/kb/AnalyzeMemoryProblems.html

Regards,

Santosh