Protected word document issue in DAM

[banuarslan]

We uploaded a protected word document to DAM yesterday, when we try edit the properties of this asset, we can not do that within DAM. It just does not open the properties.When I look at the logs,I don't see any errors to trace this back to.

Is there a restriction of what can be uploaded to DAM?

Thank you.

[smacdonald2008 · Accepted solution]

I did not get that result. I uploaded a secured PDF document and I was able to modify the assets properties as shown here:

[img]damsecure1.png[/img]

You can see the same props in CRXDE lite: 

[img]damsecure2.png[/img]

There is no DAM restriction on modifying properties of a protected Word doc.  

[smacdonald2008]

I will try and reduplicate this and see what happens. 

[smacdonald2008]

How are you protecting the asset?

Is it password protected for example:

https://support.office.com/en-ie/article/Password-protect-a-document-8f4afc43-62f9-4a3a-bbe1-45477d9...

[banuarslan]

Hmmm... I asked the biz user to supply us a sample protected document so we can test this out. In the mean while I looked at the metadata:

[img]metadata-top.png[/img]

[img]bottom-metadata.png[/img]
In my problem-document, there is a dam:Security attribute, set to 8. Would that be causing it?

[banuarslan]

The asset was created with the permissions:

Restrict editing checked as shown below.

[smacdonald2008]

I did not see that setting when i uploaded my protected document. 

[banuarslan]

[img]restrictions.png[/img]