PDF viewer issue accessed over dispatcher, Works in author and publish | Community
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mallipanchal007
Level 2
April 6, 2022

PDF viewer issue accessed over dispatcher, Works in author and publish

  • April 6, 2022
  • 3 replies
  • 2769 views

PDF viewer issue accessed over dispatcher url or end url, Issue empty html tag, but works in author and publish

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3 replies

Ravi_Pampana
Community Advisor
Ravi_PampanaCommunity Advisor
Community Advisor
April 6, 2022

Hi,

 

Dispatcher might be blocking pdf extension, you can check dispatcher log and see why it is being blocked

 

/var/logs/httpd/access_log

 

Usually dispatcher denies all urls, extensions, we need to add allow list based on the requirements like below under filters.any file

 

/0010 { /type "allow" /extension '(css|eot|gif|ico|jpeg|jpg|js|gif|pdf|png|svg|swf|ttf|woff|woff2|html)' /path '/content/dam/.*' }

    M
    mallipanchal007Author
    Level 2
    April 6, 2022

    It's already allowed. I don't see the pdf viewer mark up itself

     

      Anish-Sinha
      Adobe Employee
      Anish-SinhaAdobe Employee
      Adobe Employee
      April 6, 2022

      Hi @mallipanchal007 ,

      Does it work when you pass a query parameter in the browser url? If so, clear all the cache in the dispatcher and check. If not we can look at other things

        M
        mallipanchal007Author
        Level 2
        April 6, 2022

        It's not the cache already tried with query param & cleared complete cache.

          Anish-Sinha
          Adobe Employee
          Anish-SinhaAdobe Employee
          Adobe Employee
          April 6, 2022

          The html code you are getting happens when the client ID is not correct. You must be using some domain for your dispatcher, did you register that domain to get a new client ID. For author and publish domain, it will be different and for dispatcher domain it will be different. Check if you are using same clientid that you generated. If so, generate a new one for your dispatcher domain and update, clear cache and re-try.

            ManviSharma
            Adobe Employee
            ManviSharmaAdobe Employee
            Adobe Employee
            April 6, 2022

            please take a look at the documentation below and verify that your dispatcher is configured correctly. [1]

             

            Also, please attempt to flush/clear your dispatcher. [2]

             

            [1] https://experienceleague.adobe.com/docs/experience-manager-dispatcher/using/configuring/dispatcher-configuration.html?lang=en#configuring

             

            [2]  https://experienceleague.adobe.com/docs/experience-manager-dispatcher/using/configuring/page-invalidate.html?lang=en#setting-up-aem-user-accounts

              M
              mallipanchal007Author
              Level 2
              April 6, 2022

              We can access the pdf as the link and I tried out taking some snippets of pdf viewer and places in page component as baked in html markup with clientid it worked.

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