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SOLVED

OOTB Notification Inbox AEM 6.5.10+

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Level 9

Hello ,

While working on 6.5.11 I noticed that no notifications come up for any modified activated events . The messages json in network tab is empty for an admin user 
i added an OOTB page path to the modified event and marked it to exact as true and false but none helped 

 

tried inbox and email as options .. is this a bug ? works well on 64.. is it something that won’t work and has alternative due to moving away from classic ui ? 

Update- Marking as bug

 

https://experienceleague.adobe.com/docs/experience-manager-64/classic-ui/introduction/author-env-inb...

 

or 

 

https://github.com/AdobeDocs/experience-manager-65.en/blob/main/help/sites-administering/notificatio...

 

NitroHazeDev_0-1647382204361.jpeg

 

1 Accepted Solution

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Correct answer by
Level 9

Will raise a ticket @DEBAL_DAS  thanks 

View solution in original post

2 Replies

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Community Advisor

I have tried inbox option with AEM 6.5.0/6.5.2/6.5.9 and got below response -

 

DEBAL_DAS_0-1647411561335.pngDEBAL_DAS_1-1647411586036.png

 

DEBAL_DAS_2-1647411624447.pngDEBAL_DAS_3-1647411656826.png

 

I could see json response is having proper date and isRead flag value in network tab as shown below -

 

DEBAL_DAS_4-1647411949080.png

But these values aren't available in notification. I will check this issue.

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Level 9

@DEBAL_DAS I will try these in lower versions today and update but as far as I see 6.5.8 and 6.5.11 OOTB did not work but 6.4 OOTB worked . 
notification as in email ? You would need mail service set up etc . Is this a vanilla instance ?
also, can you provide the steps so that I can check if I am missing anything mostly not since 6.4 worked with an OOTB page but yet , also please confirm the user account you’ve  logged in as along with any other changes to the system .. 

 

the messages just appears to be empty when I tried as admin

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Level 9

Update - OOTB 6.5.0 email and inbox notifications work , 6.5.10 none work and same with 6.5.11. I get the below error in 6.5.10
I see a missing inbox node for the profile (admin in my case).Validating on 6.5.12 and will attempt it on 6.5.9(unsure if i have the SP) but i trust your observations. I also see an error in console

NitroHazeDev_2-1647442460533.png

 

NitroHazeDev_0-1647442215496.png

NitroHazeDev_1-1647442238986.png

 

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Community Advisor

After upgrading from AEM 6.5.2 to AEM 6.5.10 now I am not getting any new notifications.

But in AEM 6.5.9 , I am keep getting new notifications.

 

Notification servlet is active on both AEM 6.5.9 and AEM 6.5.10 as shown below -

DEBAL_DAS_0-1647539237788.png

 

Even I could see similar console error on both AEM 6.5.9 and AEM 6.5.10.

Taken screenshot from AEM 6.5.9 but no issue here in terms of getting notification -

DEBAL_DAS_1-1647539322992.png

 

Avatar

Correct answer by
Level 9

Will raise a ticket @DEBAL_DAS  thanks