Not able to give certification exam due to technical issue on 13/12/2025

[DnyaneshwariBa]

Hi,

I scheduled the AD0-E138 Adobe Experience Manager Business Practitioner Professional - NEW exam and started it. However, I got logged out during the exam, and when I tried to restart it, I encountered a "technical error" screen instead of resuming the exam. I have raised this concern with support, but I have not received a response yet. 

Could you please guide me on how to reschedule the exam?

Thank you!

[giuseppebaglio]

hi @DnyaneshwariBa,

You can find your answers and more on this page: https://certification.adobe.com/support/faq?tab=faq3 

See, for example, "What if I have technical issues during my proctored exam?" and "How do I schedule a certification exam?" 

[DnyaneshwariBa]

Hi @giuseppebaglio ,
Thank you for your response. I saw the FAQ and submitted a support ticket, but I have not received any reply yet. That is why I opened a question in the forum.

[HrishikeshKagne]

Hi @DnyaneshwariBa ,

Raise the ticket https://certification.adobe.com/support/contactus?%2Fsupport%2Fcontactus

Adobe support team will get back to you within 3 days and check https://certification.adobe.com/support/faq?tab=faq3

if you have any question it will help you.

Thanks