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Sandy91
Sandy91
November 13, 2020
Solved

mp4 not playing in safari

  • November 13, 2020
  • 3 replies
  • 2325 views

Hi guys,

 

I am facing a weird issue with the html video tag not displaying video only in safari and its loading as expected in all other browsers. Another weird issue is that i am seeing this issue only in production but not in dev or stage. If anyone knows if there is any config that needs to be changed or a way this can be handled would be of great help.

 

Thanks!

~Sandy

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Best answer by BrianKasingli

@sandy91,

From looking at caniuse.com, it looks like the video element should be compatible with Safari. From what you had said, the development and staging environment is working as expected. 

The code should be working as expected, this is definitely some kind of permission problem with the video file from production. Can you check the permissions on the video URL? If the video file lives inside of of the publisher, does the webserver allow video files to be served and accessed by users? Are there any environment restraints?

3 replies

Umesh_Thakur
Community Advisor
Umesh_ThakurCommunity Advisor
Community Advisor
November 13, 2020

Hi @sandy91 ,

This seems to be an UI issue so you need to check with UI perspective not from AEM, because in AEM we don't have any browser specific configuration in general. So whatever config we have it will available on all the browsers.

Sometimes in some of the versions of a browser doesn't work as expected so you need to check in that way as well.

But for sure this will be handled by the css, js and html not from AEM.

 

Regards

Umesh Thakur

    BrianKasingli
    Community Advisor and Adobe Champion
    BrianKasingliCommunity Advisor and Adobe ChampionAccepted solution
    Community Advisor and Adobe Champion
    November 13, 2020

    @sandy91,

    From looking at caniuse.com, it looks like the video element should be compatible with Safari. From what you had said, the development and staging environment is working as expected. 

    The code should be working as expected, this is definitely some kind of permission problem with the video file from production. Can you check the permissions on the video URL? If the video file lives inside of of the publisher, does the webserver allow video files to be served and accessed by users? Are there any environment restraints?

      A
      arvindpandey
      Level 3
      November 22, 2023

      Hi @sandy91  

       

      Did you get fix of this issue?

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