issue with docx to pdf conversion

[ImadAa]

Hello,

We are currently facing a problem while converting a docx document to a PDF format using Adobe Experience Manager 6.5, The issue arises when the word document contains a double prime symbol (″). As a result, the generated PDF is corrupted, and the content following this special character is not fully displayed. For visual reference, please refer to the attached images above:

Word:

PDF : 

thanks in advance for your help.

[B_Sravan]

Hi @ImadAa 

May I know how exactly you are doing the conversion? Have you written any custom code for it?

-Sravan

[ImadAa]

hello @B_Sravan,

Thank you for your response. Here are the actions we take for the conversion:

Home > Services >PDF Generator > Create PDF

here is the configuration we did :

'Home', 'Services', 'PDF Generator' then 'File type settings'

Standard => Standard_MC:

In Microsoft Excel :

•  ncheck ‘Try OpenOffice as fallback converter’
• Add the xlsm extension
• Check 'Convert entire workbook'

In Microsoft Word:

• Uncheck ‘Try OpenOffice as fallback converter’
• Add .docm extension
• Uncheck ‘Add bookmarks to Adobe PDF’
• Uncheck ‘Convert document information’
• Check ‘Keep annotations…’

Go to Home > Settings > Core System Settings > Configurations :

• Change the value of ‘Default maximum document input line size’ to 10485760
• Change the value of 'Default delay before deleting the document' to 3600

Go to Home > Services > Applications and services > Service management

Click on ConvertPdfService

• Modify the value of ‘Transaction Time Out’ to 3600 

Go to Home > Services > Applications and services > Service management

Click on PDFGConfigService (page 3)

• Change the value of 'Server Conversion Timeout' to 3600
• Change the value of 'Server Global Timeout' to 3600

We also utilize a Java code to generate the PDF, and we have the same isue.

Thank you for your help.

[kautuk_sahni]

@ImadAa just checking in! Were you able to get this resolved? If you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!