Issue with CQ Mail service

[Dipti_Chauhan]

Hello

   We are getting issue with SMTP configuration. We tried debugging it and found these logs

DEBUG SMTP: protocolConnect returning false, host=[HOST], user=crx, password=<null>

We are passing username n password on cq mail service n it seems it not picking those username/pwd

Any idea what can be the issue?

Thanks

Dipti

[Asutosh_Jena_]

Hi @Dipti_Chauhan 

I believe you are using com.day.cq.mailer.DefaultMailService service and providing the configurations.

If you see it's not picking the correct value, can you please check if there is a default config available under /apps/system/config

Please ensure the correct run mode is picked while providing these configurations.

Apart from these I don't see any other reason these values will not be picked.

Thanks!

[Dipti_Chauhan]

Hi @Asutosh_Jena_ 

     Its only username n pwd , all others configs are getting picked.

Thanks

Dipti

[Asutosh_Jena_]

It should be. If not can you encrypt using AEM Crypto service and then add it?

Thanks!

[Bimmi_Soi]

Hi @Dipti_Chauhan ,

You need to encrypt the values. You can do that using Crypto Support.

Please check the below link

https://bimmisoi.blogspot.com/2020/08/crypto-support-in-aem.html

Hope this helps!!
Thanks

[Vijayalakshmi_S]

Hi @Dipti_Chauhan,

Per the config property description, smtp.password can be either plain text or encrypted using crypto support. 

If you can try in any lower environments/in local, amend the config by being in Felix console and see if all the values are picked this way.

Example :  you can enable "Debug Email",  disable if you have already or try changing the From address (just for testing)

If this didn't work, try to restart the OSGi component - com.day.cq.mailer.DefaultMailService and/or bundle - Day Communique 5 Mailer(com.day.cq.cq-mailer)

[Dipti_Chauhan]

Hi All

 thanks for your response.

This got resolved.We had issue with port as outbound was blocked for the port and due to connectivity issue username /pwd was not getting printed.weird but this was the case.After resolving port issue these started printed in logs.

Thanks

Dipti