In the Rich Text Editor in Chrome, the format and style drop down becomes disabled after creating a list

[sgredell]

I'm having an issue in Chrome only where after creating a list, the style and format dropdowns are disabled. It seems to work fine in Firefox so I'm not quite sure what's going on. Has anyone experienced this before that could give me some pointers on the issue?

Thanks!

[edubey]

Try to select the text inside RTE and see whether drop down gets enabled, it should get.

Go through this link and verify that all steps are followed: http://blogs.adobe.com/contentmanagement/tag/custom-richtext/

Are you getting any JS error ?

[edubey]

Please rename your "formats" node name to "format" like below, I could replicate this issue.

<format jcr:primaryType="cq:WidgetCollection"> <p jcr:primaryType="nt:unstructured" description="Paragraph" tag="p"/> <h1 jcr:primaryType="nt:unstructured" description="(h1) Subheadline" tag="h1"/> <h2 jcr:primaryType="nt:unstructured" description="(h2) Subheadline" tag="h2"/> <h3 jcr:primaryType="nt:unstructured" description="(h3) Subheadline" tag="h3"/> <h4 jcr:primaryType="nt:unstructured" description="(h4) Subheadline" tag="h4"/> <h5 jcr:primaryType="nt:unstructured" description="(h5) Subheadline" tag="h5"/> <h6 jcr:primaryType="nt:unstructured" description="(h6) Subheadline" tag="h6"/> </format>

Let me know if it doesnt work. 

[smacdonald2008]

Post a screenshot please - i have never seen this. 

Also - what CQ version are you using? 

[sgredell]

I renamed the node to format and it didn't solve my issue. Good catch though. Any other pointers?

[sgredell]

Attached the screenshot. We're currently using 5.6. We're working on migrating to 6.1 but until we get everything migrated and all the components moved over, we still have to support this version.

And here's are my configs:

<?xml version="1.0" encoding="UTF-8"?> <jcr:root xmlns:jcr="http://www.jcp.org/jcr/1.0" xmlns:nt="http://www.jcp.org/jcr/nt/1.0" jcr:primaryType="nt:unstructured"> <edit jcr:primaryType="nt:unstructured" features="[cut,copy,paste-wordhtml]" defaultPasteMode="wordhtml"/> <findreplace jcr:primaryType="nt:unstructured" features="*"/> <format jcr:primaryType="nt:unstructured" features="[bold,italic]"/> <image jcr:primaryType="nt:unstructured" features="[]"/> <justify jcr:primaryType="nt:unstructured" features="[]"/> <links jcr:primaryType="nt:unstructured" features="[modifylink,unlink]"/> <lists jcr:primaryType="nt:unstructured" features="[ordered,unordered]"/> <misctools jcr:primaryType="nt:unstructured" features="[specialchars]"/> <styles jcr:primaryType="nt:unstructured" features="*"> <styles jcr:primaryType="cq:WidgetCollection"> <monospace jcr:primaryType="nt:unstructured" text="Monospace Code" cssName="monospace"/> </styles> </styles> <subsuperscript jcr:primaryType="nt:unstructured" features="[]"/> <paraformat jcr:primaryType="nt:unstructured" features="*"> <formats jcr:primaryType="cq:WidgetCollection"> <p jcr:primaryType="nt:unstructured" description="Paragraph" tag="p"/> <h1 jcr:primaryType="nt:unstructured" description="(h1) Subheadline" tag="h1"/> <h2 jcr:primaryType="nt:unstructured" description="(h2) Subheadline" tag="h2"/> <h3 jcr:primaryType="nt:unstructured" description="(h3) Subheadline" tag="h3"/> <h4 jcr:primaryType="nt:unstructured" description="(h4) Subheadline" tag="h4"/> <h5 jcr:primaryType="nt:unstructured" description="(h5) Subheadline" tag="h5"/> <h6 jcr:primaryType="nt:unstructured" description="(h6) Subheadline" tag="h6"/> </formats> </paraformat> <table jcr:primaryType="nt:unstructured" features="[]"/> <undo jcr:primaryType="nt:unstructured" features="*"/> </jcr:root>

There are no JS errors either in the console.

Thanks for the help.

[smacdonald2008]

Can you package up the component and send to me scottm@adobe.com. 

I want to go through this and see if i am getting this as well. 

Thanks

[smacdonald2008 · Accepted solution]

If this is working on other browsers and not Chrome - may be a bug. Please log a bug here: 

https://helpx.adobe.com/marketing-cloud/experience-manager.html