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HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

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Level 4

After downloading and installing the package from the git I am getting this error - "HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.". I tried steps based on this discussion -> https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/http-error-503-authenticat...

But nothing worked. Please help me to solve this issue.

1 Accepted Solution

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Correct answer by
Level 4

I found the cause of this issue. It happened because of the unwanted components that occupied the page while doing authoring. After removing that unwanted components, it was working fine. Thanks everyone for the support.

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10 Replies

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Community Advisor

Are you able to open crx/explorer?

Himanshu Jain

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Level 4

No I cannot open the crxde. And I am getting the same error "HTTP ERROR 503 Service Unavailable"

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Community Advisor

Shut down the instance and remove index files in crx-start/repository folder and restart it.

Himanshu Jain

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Community Advisor

please make sure you are using correct version that your project archetype supports. Install a stable service pack before installing your project from GIT.

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Correct answer by
Level 4

I found the cause of this issue. It happened because of the unwanted components that occupied the page while doing authoring. After removing that unwanted components, it was working fine. Thanks everyone for the support.