HTTP ERROR 404 Problem accessing /system/console/configMgr. Reason: Not Found

[Jeanmaradiaga]

I was updating our QA environment with a service pack and it worked perfectly, I checked the new AEM version on the landing page and it had been updated correctly, so I then went on to upload a config package for some services and installing that but the instance just got stuck in the installing screen. After a while I reloaded and no matter where I go (logs, crx, console) I get a white screen with the error in the title, so my question is. Now what?

[Asutosh_Jena_ · Accepted solution]

Hi @Jeanmaradiaga 

Please restart the instance and monitor the logs to ensure the server has restarted properly.

Now you should be able to access all consoles.

Post restart validate if the installation has been completed successfully.

Thanks!

[Jeanmaradiaga]

@Asutosh_Jena_ - This may be a dumb question but how I am supposed to re-start the instance? Via SSH?

[Asutosh_Jena_]

If this is a Linux server, then you can navigate to your AEM installation directory.

<AEM Installation Directory>/crx-quickstart/bin

You can see a file named "stop"

Fire the command: ./stop

This will stop the instance in 3-4min. You can monitor the log to see if it's stopped or not.

For Restart, navigate to same location and fire the command: ./start

[Jeanmaradiaga]

Thanks, I'll have to ask for the credentials first thing in the morning then.