Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

how to sync (and check) users betwen publishers manually? (FIXED maybe)


Level 7

I was using the wrong query in querybuilder that why my numbers are so out of sync

I want to manually sync the users in pub2 to pub1

Sync was done using the instructions on this page:


before user sync:


pub1: 13xxx users
pub2: 14xxx users


to check the numbers, I used querybuilder on both publishers and used the query below (I tried with and without jcr:primaryType. It doesn't make much difference.)




after user sync: pub2 still has more users than pub1. in fact, pub1 now has 12xxx (much less than what I started with)


Any ideas on what I could be doing wrong?



  • Adobe/AMS had to exclude (during package creation) the home folder for the admin acct as this is causing issues during import
  • same as above but this time, Adobe/AMShad to exclude the custom admin acct (which I use. as a SaaS platform, we don't have access to the default admin acct)
  • After the 2 issues were fixed, no more errors where encountered during import.
0 Replies