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Getting blank screen when clicking any icon(Siteadmin,Damadmin) on welcome screen


Level 9

Hi All,

I am seeing a white blank screen when accessing any console items in the AEM Welcome screen using IE browser. Recently, we have migrated from 6.2 to 6.4. Also, not seeing this behaviour using any other browser.

If anyone faces the same issue. Please help me.



3 Replies



Any error in browser? Can you check the IE version.

Also, Also try Changing the emulation to Edge or any other IE version.

Try to upgrade IE and also read php - IE9L Automatically changing Document Mode to IE7 - Stack Overflow

Kautuk Sahni


Level 2

I have faced the same issue in chrome. Clear the browser cache or open it in incognito mode.


Community Advisor

Whenever we are working with multiple AEM versions, use dedicated browser for the 2 different AEM versions.

Incase of issues, just clear the cache and use this browser for a specific AEM version.


As AEM upgrades, so will be various libraries, which can give unexpected ossues.

Aanchal Sikka