Could not log in with my Adobe account after de-hibernating

[WaltYa]

I am using Hootsuite Media Exchange Partner Program (Dev) Sandbox and it has two environments:

• hootsuite-media-exchange-partner-program-dev-dev
• hootsuite-media-exchange-partner-program-dev-rde

The existing environment hootsuite-media-exchange-partner-program-dev-dev was created 2 years ago. The issues that occurred:

• Could not log in with my Adobe account after de-hibernating (https://author-p63004-e514305.adobeaemcloud.com)
• got the error "Failed to authenticate with Adobe ID" (see attached

• Could not create a local token with my user and got a 403 error (see attached)

• Could not create a technical account and got a 403 error (see attached)

• Pipeline deployment failed after running for 12 hours

[anupampat]

Hi @WaltYa ,

If you have sufficient permissions, can you please try logging in via Incognito Mode in the browser ?

Regards,

Anupam Patra

[PRATHYUSHA_VP · Accepted solution]

hi @WaltYa 

You might need to contact the administrator and ask them give necessary permissions for your adobe account

Hope this helps

[EstebanBustamante]

Hi, 

If someone else in your Org can access it without issue, then it is something related to your user, you should contact your Org Administrator and ask him to review your permissions. If none can access the instance, then you need to create a support case and Adobe will help you on this.

Hope this helps