Could not create a technical account and got a 403 error

[WaltYa]

I created an environment hootsuite-media-exchange-partner-program-dev-rde to be unblocked. 

What worked:

• No issues logging into (https://author-p63004-e1445875.adobeaemcloud.com) with my Adobe account
• Able to create a local token with my account only

Issues that occurred:

• Could not create a technical account and got a 403 error (see attached)

• Another user, had the admin and developer credentials and he got the 403 error for a local token and for creating a technical account.

I followed the steps in the documentation to create a technical account, and I keep getting the 403 error despite my account having the correct privileges. As per the documentation, it is required to create a technical account to use the REST APIs programmatically in production to list assets and their contents. Also, this hinders another developer from collaborating with me or another developer.

[Tethich]

Hi @WaltYa 

I believe you need to raise a ticket to Adobe. There might be something wrong with your cloud program.

[WaltYa]

Hi @Tethich  thanks for your help. Might sound silly, but first time here, can you direct me to the support desk? Cheers

[Tethich · Accepted solution]

You should be able to get where you need by starting from https://helpx.adobe.com/support.html.

[h_kataria]

I would still suspect that you do not have enough rights to create the technical account. An IMS org system admin can create a technical account. Check this https://experienceleague.adobe.com/en/docs/experience-manager-learn/getting-started-with-aem-headles... 
Though if you believe you have all the rights necessary then you can create support ticket from the adminconsole

https://adminconsole.adobe.com/support 
Hope this helps.

[WaltYa]

Hi @h_kataria thank you, do you think the permissions/rights issue could also be the same cause behind my other ticket? https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/could-not-log-in-with-my-a...