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Background download not working

Level 2
Level 2

We use a AEM app and want to trigger a background download for some collections. We still have uploaded all Push-certificates and tested Text-messages. Sending text messages works without problems. If we trigger a background download we will get the notification but the content is not downloaded, even after a long time (1 hour). The content is downloaded only after opening.

The app is installed on iPads (iOs Version 9.3.2).

Why it is not working?

2 Replies
Level 4
Level 4

Are you following AEM online documentation? Can you reference so community can try and reproduce your issue.