Today we tried to access the workspace environment (lc/ws) and we receive this error : “AuthenticationSupport service missing. Cannot authenticate request.”
I have tried to restart the Adobe service but no luck.
There are no additional lines in the JBoss server.log.
We have no idea what to do next.
Is there an additional log file we can check?
We are running a 6.5 JEE environment.
1. Check whether your Apache Sling Authentication Service Bundle is active or not (http://localhost:4502/system/console/bundles/)- if not active then try to activate it manually.
2. Stop the AEM instance - Go to folder crx-quickstart/repository/remove folder index -> Start the AEM
3. Go for a re-indexing - http://www.wemblog.com/2011/12/how-to-rebuild-index-in-cq5-wem.html
4. Check the ERROR log - if you are seeing any memory related logs (Java Heap Space (java.lang.OutOfMemoryError: Java heap space)) if yes, then try to increase the memory value in the JVM start script.
Could you please check the disk usage as well in the server as well as through the /etc/reports/diskusage.html.
This way we can know we have the space but it is something problem with the segments. Also, if the segments get corrupted and we have sufficient disk space We need to run the segment consistency check once to confirm if there are any good revisions available to revert to refer.