Assets created from Adobe Photoshop 24.4(Macintosh) not working i AEM 6.4

[SHIBANI06]

Hi,

We recently got a few images from business which when authored in AEM 6.4 are not showing up on the pages.
The old image is still persisting.
Upon checking the properties of these assets, the only difference between the old images that are working and the new images which are not working is that the new images have been created from Adobe photoshop 24.4.

They tried deleting , reuploading images but no luck.

Are these assets not supported in AEM 6.4 ?

[Kiran_Vedantam]

Hi @SHIBANI06 

I feel that the query is more related to aem assets. Can you please post it in the below community for a quick response: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-assets/ct-p/experience-man...

Hope it helps!

Thanks,
Kiran Vedantam.

[SHIBANI06 · Accepted solution]

Hi @Kiran_Vedantam 

Thanks for the link, but the issue no longer exists. May be it took sometime for the new  asset to show up on the authored page as the asset was replaced in DAM with a new video of the same name.